Hilton Garden Inn Hattiesburg

Go elsewhere until the remodeling is completed. This place is a disgrace to the Hilton brand. While check in clerk was wonderful; check out woman was not friendly at all and did not ask about our stay. Hallways smelled strange, not pleasant; Smells like a construction/paint zone. I had a really hard time opening the room door with the keycard. Had to really push hard, then pull on the door handle. We went into our room #209 and it was extremely sparse. Your choices for sitting were on the bed or on the desk chair. No couch, no chair to be had. Furniture was scratched up and the bed was mid-grade as far as comfort. The sheer panel in the drapes was torn in at least 2 places. We went to swim in their pool which was ice cold, but the hot tub was really nice. Clean pool are, but NO towels in towel cabinet. Not one. I tried to call the front desk from the pool area phone, but it didn't work! God forbid there was an emergency. We just walked wet back to the room. Slept soundly, but next morning my husband discovered you had to PAY $12.95 FOR BREAKFAST! It was not that special looking so we went elsewhere. Shower was good, but the new doors leaked terribly and there was water all over the floor and bath mat when I stepped out. Towels were not Hilton brand quality, just okay. So for $137 plus taxes. Too much for the lack of quality. Really, other much better options in town.

This was a decent hotel… rooms were clean and front desk service was just OK. But… it was under construction. Indoor pool was cloudy and adjacent hot tub did not work. There was no phone in the room. Overall, stay was not great! I’m sure it would be OK most of the time, but our timing was bad.

Beware this hotel is not a safe hotel to stay at. There are signs all over the place that they are updating and to excuse their dust but you don't see anybody working. The actual room had the smoke detector unattached And removed from the wall and there was no phone service in the room. They are working on a skeleton crew of 1 employee all night And that person is at the front desk. This was confirmed when I went downstairs and asked about it. Be safe and do yourself a favor, stay somewhere else.

No mention of renovation,mold in the halls, smelled bad, candy rapper's on the floor, no phone in room, sheets didn't fit the bed, worse pillows ever. I had my elderly mom with me and she doesn't walk well or I would have changed when I saw the hallway. Reno or no, they should have never rented anyone a room on a floor that has mold growing on the walls. Bad bad place to stay

The entrance was excellent. However, when I stepped into the elevator, it became immediately obvious that this hotel in undergoing renovations, with NO ALERRT NOR ROOM RATE REFLECTION I am appalled. I stepped off the elevator onto my floor and was shocked that the Hilton brand would allow customers to book without preparing them for what I saw. But had the NERVE to charge market rate for a constriction zone! I am thoroughly DISAPPOINTED.

Went up to my room and the door was propped open and the fridge was pulled out. Also, the room had no phone—not that I use the hotel phone much but I was going to at least call the front desk instead of walking back down. Walked back down to the front desk and told him my room was not ready yet. He tells me that the room is ready but the maintenance man has to come back later this evening to do “somethings”. I said “the maintenance man is not coming back to my room tonight”. I didn’t tell him this but Im a female traveling alone and Im not allowing visits from maintenance men. So he just said ok, we wont send him back. At this point, I still don’t even know what is wrong with my room other than the fridge. I asked for a different room (one that was ready) and was told that they are sold out. I asked for a manager. He gets someone else and he tells me the same thing. I said, just because your sold out does not mean you give me a room thats not ready. Give it to someone else later after it IS READY. Well, he says their rooms have all been assigned already and the card reader is down but assures me that the room is clean and that he’ll send maintenance up asap. Got to the room and the floors are filthy. There’s also trash bags throughout the hallway. The maintenance man was nice and did came up right away. But being a Diamond member, I expect the room to at least be ready and clean before you send me to it.

I stayed here in December 2023 to do the Hattiesburg GeoTour (Geocaching). The employees were extremely nice and helpful. The hotel is nice but the indoor hot tub might need some work done on it (I could never get it to bubble like other hotel hot tubs do). The indoor swimming pool was nice.

Some issues: 1. Room service for dinner or breakfast - NO 2. Self serve breakfast instead of made to order. 3. Powdered eggs! REALLY? 4. Decaf coffee is not offered. 5. Bacon not offered 6. Room 404 had chocolate spots and a six inch tear in the shear curtain. 7. A one inch hole one bed's sheet. 8. One, of the two, mirrored sliding closet doors was missing. REALLY?

On September 23, 2023 I was overcharged for the hotel from the beginning. I was charged $188.49 when the room was $130 online through a third party but $145 in person at the front desk. I should have only been charged around $160 after taxes with the $145 rate. A week later the charge on my credit card changed from $188.49 to $238.90. When I called to ask why, I was told that I was charged $75 for a pet fee (I did not have a pet). After finally getting through to the manager who never asked my name, confirmation number, the date that I stayed, or any identifying information at all, she told me that she had already spoke to me before (she hadn't) and that I had a dog in the room (I didn't) and that she had already told me the case was closed and no refund would be issued. Mind you, she spoke to me as if I were a dog when saying all that. I assured her that I do not own a dog and did not have one with me and welcomed her to check the cameras to which she told me that they didn't have cameras. I ended up having to open a case with corporate and they have done nothing but give me the run around for 2 months now. I have been told twice that I was getting a refund (the first time for $200 and the second time for $75 after opening a new case) and have never gotten a dime. They make me wait 3 business days each time I talk to them for them to do something but they never do anything. I was told that a refund was issued for $75 on November 7th and that if I didn't get it within 10 days to call my bank and ask them why. I called my bank after waiting 10 days and there is no refund pending at all from the hotel. I will NEVER stay in any Hilton again and do NOT recommend anyone to stay in this Hilton in particular. I am sure I am not the first person they have charged a bogus pet fee too and that I won't be the last. The manager was unprofessional, rude, and is likely the person behind the scam of charging pet fees to people without pets. I guess they think if they drag it out long enough, nobody will continue to fight for their money. Corporate has accomplished nothing and is a joke as far as I am concerned. I have filed a complaint with the BBB.