Hawthorn Gardens Serviced Apartments

I am writing to express my concerns about the cleanliness of my accommodation. Upon arrival, the room was very dirty, with dust and spider webs on the walls. As a result, we couldn’t stay and had to search for alternative accommodation in the middle of the night, which was highly inconvenient. I would appreciate a prompt response regarding this matter. Thank you for your attention.

因為距離家比較近，所以選擇這裏。房間面積還可以，適合三四個人居住。設施老舊，洗衣機臟沒法使用。這些都可以克服。當我們向reception工作人員反映夜裡兩點多有人大聲喧嘩，如果知道是哪個房間late check-in的稍微提醒一下，別再影響其他人休息就好。可這位男性工作人員的態度令我們震驚。他説：“這跟我有什麼關係，難道你讓我半夜去站崗看看是誰？這事情你應該跟我們説嗎？你應該報警的。” 我們無言以對，不知什麼事情令他如此抵觸。總而言之，設施老舊我們都可以接受，畢竟離家近是我們的首選。但是工作人員如此態度是不能接受的，遠離垃圾人。

房間東西比較齊全，但是明顯酒店有點舊了，設施比較舊，一定要提前發郵件或打電話給酒店告知到酒店時間，我們是在前台下班之後入住的，提前告知了前台給留了門和鑰匙，比較方便

房間乾淨，老闆人很好，服務熱情。地理位置不錯，周邊都有不同的超市方便購買日用品，吃飯也方便，可以打開軟件找附近餐館。

This accommodation was the worst I have ever paid for. The rooms are filthy, cobwebs everywhere. The photos on the website don't reflect what it is actually like. Avoid at all cost. Couldn't believe this place is allowed to operate. Stay away from this place

The Hawthorn Appartments look good on paper but in reality it was a thorough disappointment. On entering our apartment, there was a mouldy smell, the carpets were dirty and there were nails that were coming out of the carpet between the main room and kitchen. The kitchen was not clean and the cupboards were sticky. The bathrooms were filled with mould and overall were unclean. The toilet roll holder was broken, the hand towels were not in the best condition and there were watermarks everywhere. The exhaust in the bathroom was laden and clogged with dust so it wasn’t working effectively. The window seals were covered with dust and the bedroom that I slept in had no electric sockets. The only good thing about these apartments was the location. I will not stay here again.

Comfortable and has all you need for family stays. The decor are a bit dated and the carpet needs a steam clean but the bathroom and kitchen are both clean and the beds are comfortable so that’s all we look for in a family stay. It’s reasonable for the budget. Quite close (approximately 40mins stroll) to Camberwell which has some nice restaurants and cafes. Leafy streets and quiet given its on a major road. Easy check in and ample parking.

It could be a very nice flat, it's a bit dated and needs some love. TV was dicky, instructions were useless, not for that TV, advertises free high speed wifi, couldn't connect, all that came up was the office printer, so no wifi for two days. Nice kitchen but light on with utensils etc. Dicky wiring in the lounge, the TV keep cutting out, power points are in the skirting boards low to floor, so they're useless in the bedrooms if your chargers are long or the ports are at the bottom and not the side.. Bathroom was dated and a bit shabby, shower in the bath which is fine, but no handrails, and dated glass screens, so stepping down on to glossy wet tiles is a potential slipping hazard. Sparsely and blandly furnished, the lounge suite was nice enough but very low which made it difficult to get in and out of, even for the vertically challenged person. Good sized fridge but blown light globes in kitchen. It can be noisy at night in the courtyard. Supermarket nearby and 711, which is convenient. It's advertised as serviced apartments, but the minimum must be more than 2 days, we had no servicing at all. Not the worst place I've stayed at but it was a bit disappointing for the money. Staff were okay but the cleaner got antsy because we weren't moving quickly enough even though checkout was 10. We cleaned the place ourselves anyway.

The apartments were nothing like shown on their web page. The apartment was 2 storeys with the bedrooms upstairs & a steep & dark stairway. The web page did not mention 2 storeys. You could not read the dials of the stove because they had worn off. Consequently you could not tell the temperature or if you were using the grill. Most unsatisfactory! Also, we could not get the T/V to work; the instructions were for a different brand of T/V and even the Manager had trouble getting it to work the following morning