Usuário convidado
31 de janeiro de 2023
Our family booked this property for our family reunion, and have done so in the past many times. The hotel manager( Casie) cancelled 6 room from our party with same day arrival notice. Thus these rooms had been reserved months in advance, and confirmed, with credit cards. Not acceptable!! Staff (Blanca) very rude, unprofessional, and shouldn't be working in the hospitality industry. Shell on the other hand was very helpful, and did all she could to accommodate our family. A family member room that flooded, and the hotel moved them (a room mysteriously became available). My elderly aunts room air conditioning unit fell apart, and when I reported it, no one never came to fix it. I called to the front desk to request my call be transferred to my elderly aunts room after knocking on the door, and attempting to use the extra key , and overheard Blanca say " Can't she do this her self". Rude, and Unacceptable!! Front Desk staff was MIA the majority of the time, either taking a nap, or doing what ever. Going forward our family has decided to move on from IHG Hearne, TX , thus they do not appreciate or value or business.
Traduzir