Super 8 by Wyndham High Level AB

I really enjoyed my short stay. The room was clean with a good A/C, and acceptable breakfast. Personnel should be enthusiastic than what I saw.

Well first off I called the hotel a couple weeks ago to find out what their security deposit was it's $250, then I asked if I could pay it cash but would still have the room itself charged to my credit card. I spoke to Patrick who said yes that's fine. Got here to be told if your paying it cash it's $500. I said I spoke to Patrick and this is what he told me. The staff member then texted him and he called her back to say he had no recollection of this? Why would I know your name and show up with $250 cash if you hadn't told me that??? Turns out Patrick is the manager. My card was preauthed for the room charge and damage deposit together??? When I asked how will you separate that and get it back to me she said they would refund it and it would take 7 days to get back. Also told pet fee was $25 but it was $27. Tv and internet are both not working and so far there's been ants in the bathtub, little tiny spiders everywhere and this funky red beetle thing.

Charged $1,000.00 on credit card before we even arrived, asked for explanation, was told “company policy”. No explanation of charges, where elevators were, breakfast times or location, Wi-Fi access, not a thing. Keep driving, better places to stay down the road.

We only stayed one night but we were treated with such care and enjoyed every minute. The breakfast the next morning was so delicious and very well managed. We had our cat with us and she also was very comfortable in the room.

The check in and out was fast and easy. Breakfast was excellent. The staff were courteous and helpful. The hotel is right next to a Boston Pizza so we didn't have far to go for supper. We would stay there again.

Comfortable stay...but train noise and a lot of truck noise in morning so stay at front of hotel not the back! Price is rather high for what is offered. Breakfast was just okay....but not stellar. Staff were helpful and pleasant.

Front counter person was on her cell phone for 15 minutes without visually acknowledging our presence. She was standing not 10 feet away. The floral smell in the lobby was enough to embed itself in our clothing and affect my sense of smell for a couple of days afterwards.

We experienced the best complimentary breakfasts here that we have ever eaten, surpassing breakfasts at much more luxurious hotels. All staff we dealt with seemed genuinely focussed on providing cheerful service. Two small negatives were that the shower head did not work properly, and only part of the parking area was paved.

I paid for a room online through the Super 8 webpage, not a third party provider. I arrived at the super 8 and I was told they can't find my reservation, even though I had the receipt and confirmation number of my booking in my email. The front desk person after 30 minutes and asking the same questions tells me I'll book you another room, ok great. I told her that I've already been charged for the room because I get text and email alerts from my visa. She than talks down to me and says well you will NEVER get charged until we run YOUR visa in the morning. I said again it has been charged because I get the alerts. She tells me not to worry. That was just pre authorization, I told her the reservation was a no refund pre charged. I was ignored again and assured that I will not get charged because someone PHYSICALY needs to charge the card. Its been over 30 minutes now, I've been driving all day. SO she books me a room. The next day I leave. GUESS what, after the pre approvals/ incidental charges go back on my card, FIVE days later. I am left with being charged for two rooms!!! Imagine that! I have phone multiple times being told management will reverse the charges and phone me. It's been a week, not one phone back and the charges are still there. I strongly recommend don't us super 8.