Hilton Beachfront Resort & Spa Hilton Head Island

Gaste mi dinero en un hotel al cual nunca fui

The worst experience possible. After paying an exorbitant amount for two ocean view suites, we arrived to a mold stench that was inhabitable. I complained and asked for new rooms. They claim to “nebulize” the rooms. It last a day and it was back. I ask for a solution that wasn’t temporary and nothing happened. I couldn’t find the manager the rest of our stay and we left early. I called the main Diamond desk and they said I would get a call from the hotel. Nothing. I called a second time, nothing. The bedsheets stunk of mold. I kept asking for new and dry rather than the damp garbage they gave us. It’s been months and I can honestly say this place is a health hazard. .

Clean, great location, everyone so nice and full of smiles. Comfortable rooms, love the beach access. Easy access to area restaurants and shopping! Loved every minute! On site restaurants were very good . Pool was great! Bike rentals available too.

The waitstaff have been amazing. The first night the hotel manager Mustafa was threatening to kick us out when we said I did not appreciate being addressed by a man’s name when I was the one to book the hotel and pay for it. We were polite and not loud. Another guest checking in decided to involve himself and threaten my partner. That guest was not threatened with removal. Only us.

We love this location, but a few issues clouded our stay. Most importantly, is security. On the last day of our stay some Hispanic men tried to break in to our room (1010). Our side of the floor had been emptied to do some construction and install new mattresses. They started knocking and banging at 0700 when we were still asleep then the break in. We also noted a good deal of light coming in at night from the connecting door in our room. So, we opened it the next day and it seems there’s only one door connecting the rooms and our side had the lock. See the pictures that were taken from our room. We could have walked in to the connecting room and did anything. . In addition, our room had inadequate AC, however we were there during a heat wave. Bedding and furniture were always moist and there was definitely a strong mildew smell. Bottled water is $4.50 in the gift shop so bring your own (Krogers is a mile away). The hotel is steps from the beach. The pool bar and restaurant, which are actually quite good, are significantly overpriced. Employees are fairly friendly. Umbrellas and chairs are easily rented by the beach service. If we returned I would smell the room for mildew before I accepted the room and made sure there was no connecting door. We also would have secured our own door from the hallway, break in was upsetting. The location is what would draw us back. It’s perfect and if you pay the overpriced oceanfront rate make sure you book above the fourth floor (trees cover your view fourth floor and below). Before management comes back with the our AC struggles when the temperature outside is 100 degrees, that first floor lobby, restaurant, etc are nice and cool, furniture is not moist and there is a not a nasty mold smell.

Nasty Nasty Nasty. Mold Mold Mold Everywhere. Had to buy plug-ins just to be in the room. Had to open the patio door to breathe. Request clean towels and never received them. Roaches!!!!This place is terrible. Every stitch of carpet in the entire resort needs to be removed and replaced. The blankets on our children’s beds had black mold on them. The customer service was absolutely terrible. This could be a nice place, but it’s not well taken care of.

The front desk staff was not knowledgeable or helpful. They held a security deposit of the entire amount of the stay instead of the normal $100 per night. When I spoke to the manager about it he said it was a mistake but there was nothing he could do about it. He didn't seem to care at all. The best part of our trip was watching the sunset on the beach during the longest day of the year.

Great time my wife and I had. I had an issue on the first day. My wife was a bit unhappy but the Hotel manager David stepped in and corrected the problem right away. The rest of our 4 day stay was amazing!! Thank you David!! Because of your actions we stayed an extra day. Will definitely be back again!!! By the way, Gede from the Blue restaurant was amazing!! Treated us like royalty!!! Money well spent!!!

We had the most AMAZING stay at the Hilton Beachfront Resort & Spa! I don't understand the bad reviews as we encountered the most exceptional service and they made our anniversary trip one to remember! Starting upon arrival, we were greeted and upgraded to an ocean view room and had champagne and strawberries sent to our room on behalf of the hotel. They made every day so memorable for our stay. They also hooked us up with cabanas by the pool and the servers at the pool were also great always checking if we needed more drinks or food and always had smiles on their faces. We did not eat breakfast at the hotel as there are so many great breakfast places nearby. We did use the gym daily and I used the sauna and steam room located in the spa and it was a nice amenity to have after the gym. The location of the hotel is great as the beach is right there so you have the option of beach or poolside each day. They had live music poolside which was so nice as well. The elevators did have waits but not anything more than I have encountered at other large hotels. Overall, I cannot suggest a better place to stay than this hotel when in HHI! and thank you to Asvil and the wonderful staff at the hotel for your amazing hospitality and for making this trip one we will never forget!