Marriott's Monarch at Sea Pines

We have stayed at Monarch multiple times. There is a new initiative this year. Each unit has a “starter pack” of supplies, i.e. bathroom soap, dishwasher pods, dish liquid etc. After you have used that you must purchase your own. This is the first time we have stayed in a “high end’ resort where we weren’t supplied soap for the entire stay. One tiny bar was supplied for each bathroom. Definitely not enough for a family of 4. This is ridiculous! Of course, additional supplies are available for purchase, at high Marriott prices! We already pay high maintenance fees. This really put a damper on our stay. If you are there for a day or two, you are all set. If you, stay longer, not so. That is not fair. And no notice was given. We expected better from Marriott!

Marriott management will not give an extra small bar of hand soap for the bathroom! Nor will they supply more dish washer soap after you use the initially supplied 3 pods! For a week at the beach! NO extra laundry soap after two loads for a week at the beach with a family of 4! This is new this year and there was NO notification to owners! We have been coming here for 37 years! We will sell or otherwise dispose of this unit! Absolutely ridiculous.

We arrived at the Monarch 4/6/24 - 4/13/24. We celebrated the birthday of our 95-year-old Grandmother. We called & spoke to NICK one week before our arrival about some challenges that we might have. NICK said he would do all he could but couldn't make any promises. When we arrived NICK had addressed all of the concerns. Vacations & Memories are rare & can go both ways! We are grateful we chose the Monarch. It may be older but it was clean, well well-equipped, & the service was excellent! From the balcony, we could see the gardens & beautiful water ponds. The location of our room was absolutely perfect! The beach is right outside the front desk area. It felt like a private beach, very clean & clear water and beautiful grounds to enjoy the beach area. We joined everyone outside for the Eclipse. It was mesmerizing! We stayed in a two-bedroom/two-bath. There was no noise at night & the activities were well planned. The receptionists were really helpful and friendly. Great staff who knew true customer service! Any negative reviews are very misleading. The Monarch is truly a Diamond In The Ruff & we will be back to make beautiful memories..

Very clean and well-maintained, but somewhat dated compared with Marriott's Surfwatch, on the north end of HHI. Smaller than some other MVC 2BR villas we've stayed at. As at most, if not all MVCs, the leaf blowers crank up around 10-10:30 like clockwork. I don't know why it's necessary to blow every leaf away every day. I think most guests would rather have the quiet.

Another fabulous MVC location. Very close to the beach. Quiet for the most part. Older location but the villas have been updated and the grounds maintained l. There was a problem with the fountain pump, but they had it repaired with in 10 minutes of us reporting the issue.

We got all our suitcases and supplies up to the room we found it had not been prepared for new tenants. However everything we needed to clean and make the beds was available in bags inside the door. When we reported this to the front desk they offered us $75 if we did it ourselves. We informed them that wasting our first night preparing the room was worth more than $75 and they could keep their money. Never heard from the GM, he does not work weekends. The room was disgusting. Terrible guest service.