Tripfun706
13 de julho de 2024
We have been to this resort many times. This time was very disappointing. From housekeeping to pool service to the lack of maintenance/tidying at the pools, we were disappointed at every turn. We had two rooms for 8 nights. On the 4th day, I had to contact the housekeeping manager because we had yet to receive housekeeping, despite leaving the rooms for multiple hours each day. They attempted to make it up to us with some snacks and s'mores supplies and daily housekeeping after that time. But, to me, that is the bare minimum I should expect at that price point. The pools were rarely ever stocked with clean towels. The garbage cans were CONSTANTLY overflowing. There was food and debris under chairs that was never cleaned. Most resorts have someone blowing and cleaning the pool deck and straightening the chairs in the evenings. Not here! Here, we watched a banana decompose under a pool chair over a period of several days and cleaned the chairs off and rearranged them each morning since certainly no employees did. The service at the family pools was mediocre at best. The bartenders are lazy and unwilling to properly make drinks such as the Miami vice (half strawberry daiquiri/half piña colada) and simply poured strawberry syrup into the piña colada. After two times of this, we went directly to the bartender and said we wanted the true Miami vice - not strawberry syrup. She said she didn't have time to do that. I've never been to a resort where I'm paying that kind of money where they weren't willing to make ANYTHING I asked for - let alone such a basic tropical drink. The manager intervened and did get our drinks made properly and comped them. The service at the adults only pool is always Top tier and the same people year after year. Perhaps those employees need to train the ones at the family pools.
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