Omni Hilton Head Oceanfront Resort

Resorts are always great

After coming to Hilton Head my whole life this was the first time we stayed at the Omni. The rooms were spacious and clean. The staff was very friendly. There was plenty of seating around the resort to sit and relax. The only negative was that they didn’t update the bathroom doors in the rooms when they renovated. The doors are old and are extremely worn. They tried to paint them but it didn’t help the look. Other than that I loved everything about the Omni and will be back.

We’ve been staying at this property since 1991 and this year was another great stay. The rooms have been recently completely renovated and they are wonderful!. We could not have been happier with the room update and as usual the grounds were immaculate. The staff here is very guest focused and well trained. Lindsay at checkin, Paulette and Mary at the Concierge Desk are the best. Raj and Mitch at the bell stand are very professional and courteous. We took the hotel shuttle one evening to Shelter Cove Towne Centre for dinner and everything was perfect. One special surprise was seeing our longtime friend Carl at the Buoy Bar once again, delivering drinks and conversation that brightened our stay, good to see you Carl! The weather wasn’t the greatest so the pool water was guide cool, it would have been nice the the heaters had been turned on. We are looking forward to our next stay already, can’t go wrong making The Omni your base while on Hilton Head.

Excellent stay! Our room was perfect with a lovely balcony view. Highly recommend room 472. Bed was extremely comfortable, hotel was clean and quiet. Relaxing pool areas with cafes. Close to other restaurants and had a shuttle to get to other places on the island. Washer and dryer on your floor which is very convenient. We'll definitely come back!

We have been to this resort many times. This time was very disappointing. From housekeeping to pool service to the lack of maintenance/tidying at the pools, we were disappointed at every turn. We had two rooms for 8 nights. On the 4th day, I had to contact the housekeeping manager because we had yet to receive housekeeping, despite leaving the rooms for multiple hours each day. They attempted to make it up to us with some snacks and s'mores supplies and daily housekeeping after that time. But, to me, that is the bare minimum I should expect at that price point. The pools were rarely ever stocked with clean towels. The garbage cans were CONSTANTLY overflowing. There was food and debris under chairs that was never cleaned. Most resorts have someone blowing and cleaning the pool deck and straightening the chairs in the evenings. Not here! Here, we watched a banana decompose under a pool chair over a period of several days and cleaned the chairs off and rearranged them each morning since certainly no employees did. The service at the family pools was mediocre at best. The bartenders are lazy and unwilling to properly make drinks such as the Miami vice (half strawberry daiquiri/half piña colada) and simply poured strawberry syrup into the piña colada. After two times of this, we went directly to the bartender and said we wanted the true Miami vice - not strawberry syrup. She said she didn't have time to do that. I've never been to a resort where I'm paying that kind of money where they weren't willing to make ANYTHING I asked for - let alone such a basic tropical drink. The manager intervened and did get our drinks made properly and comped them. The service at the adults only pool is always Top tier and the same people year after year. Perhaps those employees need to train the ones at the family pools.

The Omni was a beautiful resort. We loved the ammedities and how we could just walk on the beach from our hotel. The adult pool was a must and very relaxing. All the staff were amazing. Very friendly. The room was absolutely stunning and the view was even better. I was very relaxed and comfortable the whole time we stayed. Would defintely go back.

The Omni Hilton Head Resort is a great place to hold a professional event. Sales staff and on-property staff were easy to work with and the full compliment of services was delivered without exception to a high standard. Highly recommended.

The hotel is beautiful. The rooms are spacious and beautifully decorated. There is a dorm size refrigerator, microwave and Keurig. The staff were extremely friendly and helpful. The hotel is ocean-front and has multiple restaurants and bars.

I took the shuttle to diner at a nearby restaurant. When calling for a ride back, the phones were down. Yes, the phones were DOWN! I called the national reservation line. They tried to call the hotel, by the PHONES WERE DOWN. Really, apparently, they don't have a number for someone's cell that works on property. I called yellow cab and paid them $10.00 to return to the hotel. I presented the receipt to the manager and requested a $10.00 credit. He said, it wasn't the hotel's responsibility; it was the responsibility of the service provider that supports their phone system. I spent over $1000, and he refused to give me a $10 credit as a customer service gesture. I won't be spending any money at an OMNI property again