Sonesta Resort Hilton Head Island

Two things I could not understand: 1) why Sonesta has a room for accepting pets but have carpet on the floor instead of hardwwod or ceramic tile. We entered our room with a pee spot on carpet floor right at the entrance. We communicated that to reception but they found that to be normal. We didn't understand that. Well, we're not coming back. 2) How can Sonesta call itself "pet-friendly hotel"if they charged us $200.00 for pet fee for two nights (we found that to be ridiculous and they should not advertise themselves as pet friendly but only as "we accept pets" because the fee is 10 times higher at Sonesta than at Best Western.

This property is spotless and sits on a beautiful wide beach. Hilton Head island is a great beach vacation destination and this property is perfectly located and extremely comfortable. Michael Insua personally ran the extra mile to make sure that my stay was enjoyable and that every detail was just perfect. His staff is well drilled and adds extra value to this property. All the staff were warm and welcoming. People are what make a great stay possible and this hotel has the best!

July 23rd this is just our first day here the property is beautiful but the service is amazing. There was a little issue with our room and I called down to the front desk Nick who had not even checked in to work answered the phone. He went above and beyond to help me and was just great about everything. The issues can be fixed but it’s the service that you receive that’s what you remember and keeps you coming back thanks too Nick I hope the rest of our stay and service is just as helpful as he was.

Pro(s) : location to everything, access to beach and on-site teller. Con(s) : hot tub did not work, the laundry room did not have any ventilation, change or supplies (neither did the front desk), pool-side bar closed too early and the chair/umbrella rentals are not included in the resort fees, lastly the room that is on the website was NOT the room I received, the view from my room was the top of the resort. After requesting a room change and being promised one ( there was always an issue) they conveniently were able to get us another room the day we were checking out! Not the way I planned on spending my 50th birthday. Would I go back to Hilton Head, most definitely, just not here.

We had a great time for a family trip with 2 adults, a 6 yr old and a 2 year old. Highlights were the warm pool, the poolside service, proximity to beach, and the grounds. Easy meal options onsite and very convenient to offsite options. We were especially happy with our experience with their kids camp, Just Us Kids. Our 6 year old did several half-day sessions during our trip and she had a blast. She came back every day with impressive crafts and slime she’d made that day, and stories of beach walks, nature sightings, and pool time with her counselors. Highly recommend that program, plus the outdoor movies with free popcorn! Great trip and friendly staff, especially Kathie with the kids camp, and Yvette in the gift shop (who was so sweet to chat with my daughter every day!)

We typically stay at this resort every few years for a conference. We were very disappointed to see how this hotel has declined in quality and value. The positives: the grounds are still beautifully maintained and the beach access is fabulous. The negatives: First, the renovation of the hotel has resulted in the decor shifting from nautical to modern sterile and lacking any sort of ambiance. Our room was devoid of any style. Cheap vinyl plank flooring and vinyl covered chairs made it feel like a hospital room. No art on the walls. Our room did not at all look like the stock photos for the hotel. Second, the high-speed internet WiFi is horrible. Oftentimes the connection was dropped or we were simply unable to connect at all. This was a major problem when trying to do work during the day and stream a show at night. I would've expected a far better WiFi connection at a resort like this. Third, the hotel has a multi-story center atrium with the lobby and bar at the bottom. This creates a huge amount of unwanted noise late into the evening. The loudness continued until at least 11pm both nights of our stay. We put a towel under the door and cranked up our white noise to drown it out. Fourth, I really have no idea what the daily resort fee covers - likely nothing truly useful. The WiFi is terrible as already mentioned. You have to pay to rent a beach chair and umbrella, you have to pay to use the pool toys and games. You have to pay to use the bikes. Breakfast is not included. It seems like all activities are an additional charge. Overall, the location is great. However, the accommodations and amenities leave much to be desired at a price point where I would've expected a lot more. This was likely our last stay at the Sonesta.

Traveled to this venue for a work conference. The rooms and meeting rooms were spacious. There’s an in-house restaurant on site as well as one by the pool. The pool has several activities. There’s away access to the beach. This was a nice resort.

I really liked the hotel. The rooms were recently updated and the bed was great. The lobby and restaurants were well maintained and updated. You can tell this is an older hotel that recently went through and update. The one area that did not get updated was the gym, it is old and smelly but gets the job done. Really easy walk to the beach, . The hotel food was good, I had breakfast and a burger from the hotel so if you don't want to go out you can make do with the food on site.