Usuário convidado
20 de novembro de 2024
We stayed for 4 nights in October/November as our daughter was working at nearby Greys Hospital in Pietermaritzburg. There was very heavy rainfall and resulted in a leak in the bedroom. We were moved several times on the older side of the building, which was oozing in charm, but the other rooms had leaks too. On speaking with the Manager the next morning, she was just amazing and apologized profusely and offered us a free upgrade and refunded us for our last 2 nights as an apology. That was beyond a gesture and we hugely appreciated it. We made sure we ate at the hotel to give back to the hotel for their kindness. We loved the big open roaring fires and particularly enjoyed the bar food sitting by the fire. We absolutely loved staying at the ANEW Hilton. We loved everything about it. Thank you so sincerely - the Nolan family for Dublin - Ireland
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