Avaliações do The Reverie Saigon Residential Suites

Resposta da propriedade: Dear Valued Guest,Thank you for staying with us and for your kind words! We are thrilled to hear you enjoyed our great location and friendly staff. While we understand that the pricing might feel a bit high, we’re glad you found your experience to be worth it. Once again, thank you and we hope to welcome you back to The Reverie Saigon Residential Suites for another memorable stay soon.Warm regards,Thu Thuy NguyenAssistant Director of RoomsThe Reverie Saigon Residential Suites

Resposta da propriedade: Dear Yolanda Agustina Lapian,Thank you for your recent stay at The Reverie Saigon Residential Suites and for your valuable review. I am delighted to learn that you had an enjoyable stay. Guest satisfaction is our number one goal and there is nothing better than achieving that! Your review is really a huge encouragement for us to keep improving and providing our guests with even better service. Once again, thank you and on behalf of the team, we look forward to welcoming you back at The Reverie Saigon Residential Suites for another amazing visit once your plans bring you back to Ho Chi Minh City.Warm regards,Thu Thuy NguyenAssistant Director of RoomsThe Reverie Saigon Residential Suites

Resposta da propriedade: Dear Rosie,Thank you for staying with us during your recent visit to Ho Chi Minh City.We would like to understand more about your experience as we never wish our guests to leave with such impression.Kindly share with us more detail to our hotel contact email address. We look forward to hearing back from you soon and hopefully having the change to welcome you back. Thank you and kind regards,Thu Thuy Nguyen - Assistant Director of Rooms

Resposta da propriedade: Dear Linda da,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed the spacious accommodations and the convenience of the in-room laundry facilities. It’s great to know that our large spaces met your needs. Your comment will continue to encourage their efforts to provide exceptional service to all our guests.Once again, thank you and on behalf of the team, we look forward to welcoming you back to The Reverie Saigon Residential Suites for another comfortable stay if your travels bring you to Ho Chi Minh City again.Warm regards, Thu Thuy NguyenAssistant Director of RoomsThe Reverie Saigon Residential Suites

Resposta da propriedade: 尊敬的貴賓，感謝您選擇西貢萬韻酒店式公寓並分享您的入住體驗。 非常高興收到您對我們的反饋，對於喜愛公寓的豪華裝飾、舒適氛圍和積極的服務態度，我們非常榮幸。關於您對於酒店式公寓中文前台工作人員的建議，我們非常重視會盡快落實，期待您下次光臨西貢萬韻式公寓。祝好！Serena – 中國賓客關係總監

Resposta da propriedade: 尊敬的Sheng Xiong，感謝您選擇西貢萬韻酒店歡慶新年，並花時間分享您的積極體驗。 我們很高興你有美好的入住體驗並花時間分享您的愉快體驗。為客人創造難忘的回憶是我們努力的目標，我們很高興能成為您特殊旅程的一部分。我們期待您下次訪問胡志明市時再次接待您。祝好！Serena – 中國賓客關係總監

Resposta da propriedade: Dear Valued Guest,Thank you so much for taking the time to share your positive review regarding to your recent stay at The Reverie Saigon. We're thrilled to hear that you loved your stay at The Reverie Saigon! Our team takes great pride in providing excellent service, and it's always rewarding to know we've made our guests' experiences memorable.We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay.We hope to see you again soon in your next trip to Ho Chi Minh City!Warm regards,Thu Thuy Nguyen - Assistant Director of Rooms

Resposta da propriedade: Dear Aoquan,Thank you for staying at The Reverie Saigon Residential Suites and for taking the time to share your feedback. We are glad to hear you enjoyed many aspects of your stay, including the turn-down service and the chocolate-coated, frozen watermelon by the Pool. We apologize for the noise from the surrounding area, and I understand how the noise could disrupt your sleep and rest. Please accept our sincere apologies for the discomfort this caused you. The management of The Reverie Saigon is acting seriously and finding ways to avoid situation as such in the future. Your feedback will undoubtedly assist the hotel in improving the overall guest experience. We are all here waiting to welcome you back with “your home away from home” soon.Warm regards,Thu Thuy NguyenAssistant Director of RoomsThe Reverie Saigon Residential Suites

Resposta da propriedade: 尊敬的貴賓，感謝您最近入住 西貢萬韻酒店式公寓，並留下評論。我們很高興得知您對我們的酒店房間、位置和早餐有很好的體驗並度過了愉快的住宿時光。您的回饋將與整個團隊分享。期待您在不久的將來再次選擇入住萬韻。祝好，Serena – 中國賓客關係總監

Resposta da propriedade: Dear Zineb,Thank you for choosing The Reverie Saigon to celebrate your honeymoon, and for taking the time to share your positive experience with us. We are delighted to hear that you found our staff to be very friendly and the service exceptional.It warms our hearts to know that our team went the extra mile to make your stay special. Your kind words about our spacious rooms and the attentive staff providing excellent restaurant tips are truly appreciated.We strive to create memorable moments for our guests, especially during special occasions, and we are thrilled that we could contribute to your honeymoon experience.Thank you once again for your kind words, and we look forward to welcoming you back for future stay.Warm regards,Thu Thuy Nguyen - Assistant Director of Rooms

Resposta da propriedade: 尊敬的王女士：再次感謝您選擇入住西貢萬韻酒店式公寓。 對於你對我們的反饋特別關於員工態度問題我們非常抱歉。您的預訂含三份早餐，其中一份是您在抵店當晚添加的，但您在離店當天提出刪除一份早餐費用因為早上只有兩位用了早餐。我們的團隊必須與餐廳確認後才能刪除您沒有消費的內容，但是在操作過程中我們的員工犯了一個計算錯誤導致了誤會的產生，我們感到非常抱歉，需要聲明的是在您最終的賬單上並沒有被多收取費用。由於我們的服務問題導致您對本酒店式公寓的周圍環境，設施和清潔度的評價偏低，我們還是對您離店時的體驗深感抱歉，並希望在將來您能夠再給我們機會歡迎您的再次入住。祝好！Serena Zhou中國客户總監

Resposta da propriedade: Xin chào Chu thi Muoi,Cảm ơn bạn rất nhiều vì đã chia sẻ trải nghiệm của bạn với chúng tôi tại khu căn hộ cao cấp The Reverie Saigon Residential Suites!Sự hài lòng của bạn chính là niềm động viên lớn nhất cho đội ngũ nhân viên và chúng tôi luôn nỗ lực để mang đến những trải nghiệm tuyệt vời và đáng nhớ cho tất cả khách hàng.Hy vọng sẽ sớm được chào đón bạn cùng gia đình quay lại trong những kỳ nghỉ tiếp theo. Chúc gia đình bạn luôn hạnh phúc và mạnh khỏe!Trân trọng,Nguyễn Thu Thủy Phó Giám đốc khối PhòngThe Reverie Saigon Residential Suites

Resposta da propriedade: Dear Valued Guest,Thank you so much for your kind feedback! We’re thrilled to hear that you had a comfortable stay with us. Providing a relaxing and enjoyable experience is our top priority, and it’s wonderful to know that we met your expectations. We truly appreciate your support and look forward to welcoming you back to The Reverie Saigon Residential Suites for another great stay in the future.Warm regards,Thu Thuy NguyenAssistant Director of RoomsThe Reverie Saigon Residential Suites

Resposta da propriedade: Dear Valued Guest,Thank you for your recent stay at The Reverie Saigon Residential Suite and your valuable feedback. We are proud that you took away such positive impressions. I am pleased to hear that you enjoyed your stay with us and of course your lovely words for the overall of the hotel, our service, our facilities and our team are great value for us and an excellent motivation for everyone.Hopefully the next visit we can receive your complete satisfaction include the breakfast.We look forward to welcoming you back in not too distant future.Warm Regards,Thu Thuy Nguyen - Assistant Director of Rooms