Radisson Safari Hotel Hoedspruit

Got the suite for a family Christmas getaway. The establishment is new and I hope on my next visit the teething issues are fixed because this place is a gem, no reason why it couldn't be the regions best hotel. Some of the staff are great, but others don't seem to have ever worked in hospitality. Pros: -Private Pool. -The communal pool areas are well staffed with lots of drinks and food options. -Large bathtub in the suites secluded from the others -The adults only Portuguese bar (Neil The Manager there is top notch). Cons: -The private pools in the suites get overnight bugs, but there are no nets for guests to self clean, say at 5am for an early dip. Please provide each suite a net. - Wife wanted a massage, spa had no spaces, get more staff, it's an isolated hotel, serving many guests, provide guests with more staff and they will pay for services like massage, nails, etc. Other places we stayed even have packages for in room massage. It's a great revenue stream for you and a great experience for the customer. My wife would happily pay for a daily full massage. -They seemed to run out of towels in the rooms, we only had towels for one, which is weird for a high end resort. -Food should be better considering it's isolated, there should be more restaurants with many options, at various price points. It's currently all or nothing at top price. Unfair. -Some main restaurant staff have no emotional intelligence or context that their guests are paying a premium and should be catered to. I saw a parent with a toddler at breakfast be denied a takeaway box for breakfast when they wanted to remove his child from the dining area to avoid the toddlers tantrum from escalating, the staff simply said they had a no takeaway at breakfast policy. Such a travesty for a resort at this price. Staff should have made an exception, and I'm not talking managers, it shouldn't need a manager, it's common sense. -Housekeeping was always left till late in the day, they focused on the bill rooms getting cleaned first so us suite dwellers would need to put up with yesterday's room mess till after 3pm -Houskeeping, if you leave plates out you'll find them outside your door for over 24 hours, I had to call them to say my room service from yesterday afternoon was blocking my entrance, the night after -Lots of trainees with no managers in sight, so very often they're guessing and too afraid

The kids enjoy their stay, it was great break away from the city life. I am coming back again. The peaceful and the tranquility of the place is unmatched.

The food at Pegasus was fantastic! Great soup and rice bowl. We took some dessert back to the room too😋The staff was extremely friendly and made us feel welcomed. We felt like we were eating in Portugal 🇵🇹 Thank you Neil and team for a great night.

Terrible experience ever. Looks great aesthetically but the poor & slow service is such an anticlimax. Waiting room full of guests waiting for rooms at 15:20… Looks are deceiving here……………………. 😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞😞

The staff were amazing and the food was great - The restaurant is Portuguese and you can really see this come through in their menu, the food all sounded very authentic, we had the Portuguese rolls - amazing! Special shout out to Arnold for great service and being very accommodating. Thank you!

Excellent hotel with a safari vibe. Great starting point to explore the area, from Kruger Park to Blyde River Canyon. The hotel offers all kinds of day trips to the places to visit. The two onnsitecredtaurants offer great food, drinks and atmosphere. The Amanie Spa and wellness is THE place to relax and unwind.