Dorsett Kai Tak

Avaliações do Dorsett Kai Tak

Dorsett Kai Tak

43 Shing Kai Road, Kowloon City District, Hong Kong, ChinaVer detalhes do hotel
Dorsett Kai Tak
Dorsett Kai TakDorsett Kai TakDorsett Kai Tak
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1 noite

Avaliações dos hóspedes

4/5
Muito bom
257 avaliação
Avaliações verificadas
Agradável e bem localizado3.7
Comodidades3.9
Atendimento4.0
Limpeza4.4
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Todas as avaliações(257)
Avaliações positivas(216)
Avaliações com fotos/vídeo(101)
Proprietário cordial(53)
Estadia excelente!(48)
Limpo e arrumado(40)
Transporte inconveniente(17)
Preço adequado(12)
Bela vista para o mar(9)
Cama confortável(6)
Tem piscina infinita(5)
Avaliações negativas(41)
Usuário convidado
Quarto Acessível com Vista para o Campo de Esportes (Nova Abertura)
Hospedou-se em nov 2024
Sozinho(a)
3 avaliação
1.2/5
Publicado em 28 nov 2024
Bad Experience. Don’t really know why the bathroom is designed like this??? All the water overflowed and even flow to the carpet under the bed??? I call the reception and she said all the bathroom in my room type is designed like this. But why I’m not informed before I move in?? There is no instruction before I book prior to my travel. I call the staff and the only thing he can do is help me mop the floor… He wear his shoe and stamp on the towel I clean my foot and leg…. Also my slipper is wet and the hotel even didn’t give me a new slipper or the rubber slipper instead.
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Resposta da propriedade: Dear guest, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologise for the issues you encountered in your guestroom. Your experience is not reflective of the high standards we strive to maintain.Please know that we take your feedback seriously, and I will ensure that it is addressed with our team to prevent similar situations in the future. Thank you again for your feedback. Icarus So Front Office Manager Dorsett Kai Tak Hong Kong
chriswtk
Premier City Sky View Room (New Open)
Hospedou-se em nov 2024
Sozinho(a)
1 avaliação
4.5/5
Ótimo
Publicado em 18 nov 2024
The sky bar on 15/F is really good. It offers good quality services and a signature cocktail. It's definitely worth visiting and grabbing a drink.
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e
Quarto Acessível com Vista para o Campo de Esportes (Nova Abertura)
Hospedou-se em nov 2024
Outros
9 avaliação
4.2/5
Muito bom
Publicado em 15 nov 2024
this time is cleaner than the last time i stay. last time there’s something white stain on the headboard that’s not removable. should have requested to change the room. i would say there are many others things that the hotel can still improve. but as a brand new hotel that only opened for 2months, i prefer to trust that they already tried their best.
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Usuário convidado
Quarto Acessível com Vista para o Campo de Esportes (Nova Abertura)
Hospedou-se em nov 2024
Negócios
1 avaliação
4.0/5
Muito bom
Publicado em 18 nov 2024
The provide a shuttle service to KAI Tak MRT station. The room was very nice and clean.
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Elizaveta Khimicheva
Quarto com Vista para o Porto Premier (Nova Abertura)
Hospedou-se em out 2024
Sozinho(a)
1 avaliação
4.5/5
Ótimo
Publicado em 11 nov 2024
The hotel is fresh new, so there is no much I can say. The hotel room isn’t that big, but perfect for staying and includes all necessary devices. For people who prefer calm atmosphere, this one will be a perfect decision. The only thing I would complain about is pool hours. Maybe it’s better to open earlier than 10 am. That’s all tho!!! Nice time
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Resposta da propriedade: Dear guest,Thank you for your great review and we are delighted you enjoyed your stay with us. Rest assured that we will continually review the opening times of the swimming pool to meet your needs. We thank you for your support in joining us and look forward to welcoming you back soon!Warm regards,Icarus SoFront Office ManagerDorsett Kai Tak Hong Kong
Olivia
Quarto Acessível com Vista para o Campo de Esportes (Nova Abertura)
Hospedou-se em out 2024
Casal
2 avaliação
5.0/5
Excepcional
Publicado em 28 out 2024
It’s my first time to stay in this hotel. The room is clean and tidy. The view is also good as it faces the Kai Tak Stadium though parts of the view is still under construction but it doesn’t matter. We even watched for the first competition in the room (thanks front desk for kind free upgrade!😆) Probably will stay in this hotel again in later time!
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Resposta da propriedade: Dear guest,Thank you for your great review and we are delighted you enjoyed your stay with us. We thank you for your support in joining us and look forward to welcoming you back soon!Warm regards,Icarus SoFront Office ManagerDorsett Kai Tak Hong Kong
Sh10ly20
Premier City Sky View Room (New Open)
Hospedou-se em out 2024
Sozinho(a)
8 avaliação
4.2/5
Muito bom
Publicado em 22 out 2024
Thank you for the caring and warm heartfelt hospitality! I stayed a night for my birthday celebration. Thank you for the staff all the way showing theirpolitnes and professionalism and very friendly service. I like the special arrangements such as the room setting and the cake celebration 🙏🏻🙏🏻 Besides , the gym room is great with new gears but there's seemly no yoga mat provided. The room is kinda small and the brand of sampoo and lotion are not my favourable smell and texture. The flexibility of room checking out is great too. But it would be better for extension of the shuttle bus to 2100/2200 during these period cuz still not so familiar with the transportation. Maybe it will be better once the stadium is opened. Breakfast has not much choices but it's enough for the morning intake. Thank you so much for the staff ! Wish you all the best!
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Resposta da propriedade: Dear guest,Thank you for sharing your feedback. We are delighted to hear that our front desk service have exceeded your expectation. It is our utmost priority to make every guests feel like home. Regarding the room amenities and gym room equipment, we will pass the advice to related department for further review, thank you for your feedback. We will also look into the shutter bus schedule to better suit the needs of our guests as well. We thank you for your support in joining us and look forward to welcoming you back soon!Warm regards,Icarus SoFront Office ManagerDorsett Kai Tak Hong Kong
Usuário convidado
Premier City Sky View Room (New Open)
Hospedou-se em out 2024
Família
2 avaliação
4.5/5
Ótimo
Publicado em 20 out 2024
Very good experience, new hotel so very clean , the first time book with this hotel. Location a little not convenient but the charge is very attractive. Service is good and the staff is friendly . Highly recommended.only complaint is the pillows have some funny smells.
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6/8
Resposta da propriedade: Dear guest,Thank you for taking the time to share your experience with us. Delighted to know that you had wonderful time here. Regarding the pillow smell issue, while this seems to be an occasional case, we want to assure you that we take this matter seriously and conduct regular cleaning to ensure the comfort of our guests. The concerned department was also reminded to reinforce cleaning and disinfection of guestrooms to ensure an absolute comfortable stay environment for all our guests. Again, thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more satisfactory stay in the future.Warm regards,Icarus SoFront Office ManagerDorsett Kai Tak Hong Kong
LCWM
Quarto com Vista para o Porto Premier (Nova Abertura)
Hospedou-se em set 2024
Sozinho(a)
23 avaliação
3.5/5
Publicado em 1 out 2024
Hotel room is tidy and spacious for solo traveller. Nothing much around the hotel. Not near Kai Tak MTR station but they have shuttle bus to Airside and Kai Tak MTR station. Breakfast buffet not many choice just enough. Suggest to stay there when the surrounding facility is ready.
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Resposta da propriedade: Dear guest, Thank you for taking the time to share your feedback with us! We appreciate your understanding that the surrounding facilities are yet to open. However, we do do hope we can welcome you back once they are open starting from December onwards and that you found our complimentary shuttle bus to Airside convenient during your stay with us.Thank you for sharing your thoughts about our breakfast selection. We apologise for not meeting your expectations in this area. We value your feedback and will strive to enhance our breakfast offerings. Warm regards,Icarus SoFront Office Manager
Usuário anônimo
Quarto Acessível com Vista para o Campo de Esportes (Nova Abertura)
Hospedou-se em out 2024
Casal
6 avaliação
3.5/5
Publicado em 2 nov 2024
Good hotel
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Resposta da propriedade: Dear guest,Thank you for taking the time to share your experience with us. Delighted to know that you had wonderful time here. We hope to have the opportunity to provide you with a more satisfactory stay in the future.Warm regards,Icarus SoFront Office ManagerDorsett Kai Tak Hong Kong
Yeo Poh Tiang,
Quarto Acessível com Vista para o Campo de Esportes (Nova Abertura)
Hospedou-se em nov 2024
Viaje com amigos
3 avaliação
5.0/5
Excepcional
Publicado em 20 nov 2024
Everything smells new. The construction site next to the hotel doesn’t pose any noise nor pollution at all.
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Koolio
Quarto Acessível com Vista para o Campo de Esportes (Nova Abertura)
Hospedou-se em nov 2024
Negócios
67 avaliação
1.0/5
Publicado em 27 nov 2024
Hotel is acceptable, staffs poorly trained, not all cos that won’t be fair but a few is more than enough to ruin a group. Their membership promotion and scheme is a total disgrace. Grey areas hidden from guests and lack of explanation by group staffs and poorly trained front desk staffs. I would not recommend anyone who wants to be member cos it’s not worth it. Surely other groups and promotion can be more worthy to try.
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Resposta da propriedade: Dear Guest, Thank you for taking the time to share your thoughts about your recent stay with us. I appreciate your feedback, as it helps us identify areas for improvement. I am truly sorry to learn about your experience with some of our staff. We strive for excellence in service, and I will address your concerns with our team to ensure that we provide the training and support necessary for our staff to meet our guests' expectations.Regarding our membership promotion and scheme, I apologise for any confusion or frustration you experienced. I will work with our team to clarify our programs and improve communication with our guests.We value your feedback. I hope we can regain your trust in the future. Icarus So Front Office Manager Dorsett Kai Tak Hong Kong
Explorer2023
Quarto Acessível com Vista para o Campo de Esportes (Nova Abertura)
Hospedou-se em out 2024
Casal
77 avaliação
3.5/5
Publicado em 1 nov 2024
The room was small. The air conditioner didn’t work well. Even set at 15C, the room temperature is like 25C. There was a lot of water leakage from the shower and the fan didn’t work well.
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Resposta da propriedade: Dear guest,Thank you for taking the time to share your experience with us. Regarding the water leakage and the air-conditioning issue, we will pass the advice to related department for further review, thank you for your feedback. We thank you for your support in joining us and look forward to welcoming you back soon!Warm regards,Icarus SoFront Office ManagerDorsett Kai Tak Hong Kong
Chung
Quarto Acessível com Vista para o Campo de Esportes (Nova Abertura)
Hospedou-se em out 2024
Outros
1 avaliação
4.2/5
Muito bom
Publicado em 27 out 2024
Front desk Ryan performed an excellent customer service with his warm voice and professional communication. I also had some cocktails at the 15F bar, good services and detailed explanation of the drinks, but the price is a bit high. Quick response from the guest service team that I asked for one more pillow and some towels and they sent them to my room right after that. Overall it’s a good experience despite of the location, expect more convenient once Kai Tak area is fully developed.
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Resposta da propriedade: Dear guest,Thank you for sharing your review on the rooftop bar, Jin Bo Law. We are delighted to hear you enjoyed our overall service and room facilities, we strive to provide excellence and convenient shuttle bus service for a pleasant journey. We look forward to welcoming you back for another memorable stay in the future!Warm regards,Icarus SoFront Office ManagerDorsett Kai Tak Hong Kong
Iurlov
Quarto Acessível com Vista para o Campo de Esportes (Nova Abertura)
Hospedou-se em out 2024
Negócios
5 avaliação
1.5/5
Publicado em 28 out 2024
Never again. Bad location. Bad room view (victoria horbour? i see 1% of it). No one clean up my room. There is no water (they give empty bottle, should go to find water somewhere). Also there no teehbrush, there no bathrobe!!! Doesnt have bathrobe! Its not a 5 star hotel, only 3 star! I will let to know may tourists do not go there!
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Resposta da propriedade: Dear guest,Thank you for sharing your view and our sincere apology for the inconvenience caused by the service discrepancy. We have reflected your feedback to the relevant departments and reviewed the description of the room types on the website and made corresponding improvements.As part of the Hong Kong government's initiative to implement a single-use plastic ban in all hotels, we have made the decision to no longer provide single-use toothbrush in our guestrooms. To promote eco-friendly living, we encourage our guests to bring their own or to purchase from the vending machine located in the lobby. We are a hotel that supports green and sustainable tourism and attaches great importance to the convenience of our guests. Therefore, we have installed standard drinking water dispensers on each floor and provide clean reusable glass water bottles in each room for guests to use.We sincerely hope that this incidence will not affect your decision to return to the Dorsett Kai Tak for another lovely visit in the near future.Warm regards,Icarus SoFront Office ManagerDorsett Kai Tak Hong Kong