Residence Inn Birmingham Hoover

The hotel itself was very nice but the service was extremely poor. When we initially tried to check inn, we were told to come back later as our room was not ready yet. We had no issue with that, until we received an email while we were waiting that our reservation was going to be cancelled as they couldn’t run the credit card. I had to call the hotel to make sure my reservation was not canceled (the credit card was fine). The next day while out & about, we received another email saying we had been checked out of our room (we had a three day reservation). Again I called the hotel in a panic. After speaking with the same employee who was going to cancel our room the first time around, he informed me he confused my room with another one and then fixed the reservation. I was told that we would have housekeeping services on day 2 of our stay, which never happened. I have always preferred Marriott properties because of the service. Sadly, this property did not meet the Marriott standard in service.

Very nice hotel. Very clean, plenty of dining and shopping nearby and a very comfortable bed! We arrived and were greeted by Darryl, who was awesome and very friendly. The entire staff was happy and welcoming as well.

Very clean property with helpful friendly staff. Excellent location with lots of restaurants and shopping. We were stopping over for the night and will definitely stay at this property again when we travel.

What a disaster. Hotel is under construction. Hallways dusty and dirty. Room missing soap, shampoo etc - floor needed vacuuming Laundry room has lots of washers and dryers if you can stand the smell. No bathroom available until you are checked into room. Fire alarm went off at about 2:45 am until 4 am and then again at 6 am. Fire alarms were silent after 6 am but continue to flash. Assume fire alarm due to faulty wiring and construction. This Marriott needs to close until renovations are completed. A true disgrace to the Marriott name and reputation!

Horrible experience. 5 story hotel. No working elevators. Under construction. Hallways and lobby dirty and dusty. Room missing soap items for shower. Laundry room has several washers and dryers if you can stand the smell. Room missing trash cans. Bed comfortable. Bed linen clean but rough feeling. Room needs vacuuming. No bathroom available on arrival until you are checked into your room. No coffee in lobby other than breakfast. A disgrace to the Marriot brand.

Property under extensive construction. Hallways and lobby are dusty. No coffee available except at breakfast. Construction people are working 9-6 daily. Construction employees grabbing breakfast meant for guests and breaking into line. Breakfast food was fine. Found no available bathroom in hotel upon arrival until checked into room. Room missing many items to include trash cans, soap, shampoo etc. Rugs need vacuuming. Bed linens good. towels etc. fine. Lines to use elevators being used and held on floors by construction. Elevators understandably dirty. Certainly tarnishes Marriott name. Find another well managed and cleaner hotel.

Probably our last Residence Inn. Upon checking in, we were assigned a handicap room, which was fine (except we didn’t need it). The room clearly hadn’t been used in a while as there was a musty odor when we entered. Our biggest concern (as I am now looking at handicap rooms for my father), is that there is a regular tub in this unit. I would think a handicap room would need a minimum step over, not the size of a tub. Room overall was just mediocre. Bed was ok, pillows too soft. Breakfast was good and customer service was good. Overall, disappointed in the maintenance of residence Inns across the brand.

My family and I stayed here while we were in town for family weekend at University of Alabama. It’s a quick 45 minute ride to campus from this location. This Marriott is situated in a nice town with great restaurants nearby. We liked the amenities and the breakfast that is provided by the hotel. It’s a clean well maintained hotel. Staff was really friendly. The one downside was the room we were in had the most uncomfortable bed we’ve ever slept on in a hotel.

I usually stay with Marriott properties because of my status and I get preferential treatment. Not this time. I got first floor, under the stairs, by the pool & driveway, dirty, worn out room. Room is big & has a kitchen. The bathroom was dirty, shower was rusty with shotty hardware, making temperature control an adventure during showers. Bed was comfortable and location is really good in my opinion. The Met, Galleria and family all close. Some of these issues may have been avoided if I had just asked for a different room but it’s a bit on the staff by not helping me out upon check in too.