Denise
26 de março de 2024
Location: Very close to the 汤口 entrance, 15 min walk to the nearest bus interchange to see the mountain.
Cleanliness and amenities: Superb as this hotel just newly opened and everything is in its prestine conditions. There is also a laundry room free for use.
Service however, was debatable. While staff were very friendly, they definitely took advantage of our lack of knowledge around the town.
1. Offering to drive us to the Emerald Valley (翡翠谷) but charging us an exorbitant price, 5 times more than what DiDi (car hailing app) was listing (only telling us the price once we got on the car, felt like they just made up the amount on a whim). The emerald valley was not an inaccessible location, but we were told that it was and therefore heeded their advice.
2. Sold us Emerald Valley entrance tickets for twice the price and told us that we were getting a discount. Fortunately, the tickets were void as it had already been used, which we got our refund back after. We then bought tickets at the entrance for half the price as we were foreigners. So now im wondering, what discount was she talking about?
3. Lastly, after facing some issues with the dryer not properly drying our clothes after waiting for 2hrs, I approached a staff for help. She was lost and confused but still trying to tell me I did not operate the machine correctly, when all she did was did exactly what i did and said that “its working, just have to wait for the dryer to heat up”. When i asked for her to elaborate on how it works, because i did the same thing and i waited for 2hrs, she just repeated the same info again. Like. If you don’t know and you can’t help just say so? Don’t act smart and be unhelpful?
Take these experiences as a pointer if you choose to stay here. Do your own proper research as much as possible so you don’t get taken advantage of like we did! Nonetheless, Huang shan is still a beautiful place, definitely worth a visit.
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