Usuário convidado
10 de março de 2024
We had a lovely time at the hotel, from the minute we walked into the lobby we were met with a very warm welcome. The room was lovely with beautiful views , very clean and plenty of space. The bar area was really comfortable, staff are so friendly and helpful they actually made our holiday - a huge thank you to Alicia, Thomas and Arthur. After a day of skiing, it was great to come back to afternoon tea and sit by the fire. The restaurant has amazing views, the evening meal was lovely and I must call out Tristan, he is the manager of the restaurant and demonstrates true leadership, his attention to detail is outstanding and you can see the team who work with him follow the same standards- all are so friendly and helpful! Unfortunately, breakfast is not the same and the reason why I gave 4 stars not 5. Tables are not reset after people leave, many people walking round looking for knives and forks, the hot breakfast food ran out very quickly and not replaced, the coffee machines were permanently running out of milk, there was no visibility of a manager and staff stood around and not so helpful such a shame as everything in the hotel is amazing.
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