Regal Palace Resort

Avaliações do Regal Palace Resort

Regal Palace Resort

Jinhai Road, Huidong, Guangdong, 516367, ChinaVer detalhes do hotel
Regal Palace Resort
Regal Palace ResortRegal Palace ResortRegal Palace Resort
Verifique os quartos disponíveis para suas datas de viagem
Garantimos o melhor preço
1 noite

Avaliações dos hóspedes

4.7/5
Excepcional
3854 avaliação
Avaliações verificadas
Agradável e bem localizado4.8
Comodidades4.7
Atendimento4.7
Limpeza4.7
Filtrar por:
Classificar por:
Todas as avaliações(3854)
Avaliações positivas(3768)
Avaliações com fotos/vídeo(1829)
Ótimo para crianças(681)
Praia excelente(506)
Equipe da recepção cordial(475)
Fontes termais relaxantes(286)
Tem piscina infinita(175)
Buffet delicioso(133)
Tem área de recreação para crianças(107)
Avaliações negativas(86)
Usuário convidado
Quarto Selecionado
Hospedou-se em out 2024
Família
4 avaliação
5.0/5
Excepcional
Publicado em 11 out 2024
I come to this hotel for vacation once or twice every year. I just love the view here. My new pal Lin is so amazing. He's given me a lot of help.
Traduzir
Resposta da propriedade: Dear guest, we are delighted to hear that you enjoy our hotel so much and come here for vacation regularly. We are also glad that you have made a new pal here. We strive to provide a wonderful experience for all our guests. Looking forward to welcoming you back soon!Regal Palace Resort-Guest Service Manager
Usuário convidado
Quarto de Hóspedes - Perto da Água (Cama de casal)
Hospedou-se em out 2024
Família
14 avaliação
5.0/5
Excepcional
Publicado em 6 out 2024
thanks to Lin and his team for making our guys have a nice trip, Good for you! and hope to see you in Shenzhen soon bro!
Traduzir
Resposta da propriedade: Thank you so much! It was our pleasure to make the trip enjoyable. Looking forward to seeing you in Shenzhen soon. 😊Regal Palace Resort-Guest Service Manager
Rugby7
Quarto Deluxe com Vista para o Jardim e Cama Queen Size
Hospedou-se em ago 2024
Família
22 avaliação
4.0/5
Muito bom
Publicado em 8 ago 2024
Facilities are great. The view was also great. They have three pools. The one next to the beach is best. But the children enjoyed the slides etc. The play room is a little small and no AC so you can’t stay for long. The restaurant is very average for both dinner and breakfast. Not special. There is no seating plan so good luck finding seats from 8-9:30. Avoid having breakfast at this time. The beach is nice enough when it’s not crowded. But don’t go outside of the hotel area. The rest of the beach is very dirty outside of the hotel beach area. I personally will not pay that much and go back. For over 1400 per night. I expected better. There are better options in that area.
Traduzir
Resposta da propriedade: Dear guest,Thank you for your feedback. We are glad that you liked our facilities and the view. We apologize for the shortcomings you mentioned.Regarding the small play room without air conditioning, we will consider improving it to provide a more comfortable environment for children. As for the restaurant, we will take your comments seriously and work on enhancing the quality of both dinner and breakfast. We will also look into implementing a seating plan to avoid the chaos during peak hours.We understand your disappointment with the beach area outside the hotel. We will take steps to maintain the cleanliness of our beach and also advocate for a cleaner surrounding environment.We are sorry that your experience did not meet your expectations. We will strive to improve our services and facilities to offer a better value for your money. We hope you can give us another chance in the future.Regal Palace Resort-Guest Service Manager
IRINA YILDIRIM
Quarto twin deluxe
Hospedou-se em mai 2024
Viaje com amigos
58 avaliação
5.0/5
Excepcional
Publicado em 9 mai 2024
Our 5th trip to this hotel was unforgettable, we have never met such a loyal hotel. The hotel staff did their best, they did not refuse us anything, namely, the guy which name is 小罗 from reception help us in everything, it was fun a lot and enjoyable
Traduzir
Resposta da propriedade: Distinguished guests, hello! Thank you for choosing Golden Bay Resort & Spa Huizhou. How lucky to meet you, Thank you for your praise of our staff, we have more excellent partners willing to provide you with satisfactory service and surprise, with our 100% efforts for your satisfaction, high quality service to create high quality holiday life, look forward to you can often come back to "Jia" to see oh! Golden Bay Jiahua Resort - Guest Service Manager
Shibu Kalayil
Quarto Deluxe com Vista para o Mar(Cama king size)
Hospedou-se em fev 2024
Família
25 avaliação
5.0/5
Excepcional
Publicado em 19 abr 2024
Staying at the large, amazing 5-star resort hotel in Huidong, Huizhou was an unforgettable experience! Situated right beside the sea with a private beach, the location offers breathtaking views of the ocean. The resort itself is expansive, offering a plethora of room types, shops, and dining options, providing something for everyone. The rooms were spacious, well-equipped, and impeccably maintained, ensuring a comfortable and luxurious stay. The breakfast buffet was impressive, with a wide variety of choices to suit every palate. Overall, our experience was nothing short of fantastic, and we are already looking forward to returning soon. Highly recommended for anyone seeking a luxurious seaside getaway!
Traduzir
Resposta da propriedade: 尊敬的貴賓,您好!感謝您的五分好評,“嘉”人心裏暖暖的,也讓“嘉”人們覺得付出的再多也是值得的。能在短暫的旅途中與您相遇,並帶給您一份舒適與快樂,是“嘉”人最大欣慰,“嘉”人們相信我們已經結下了不解之緣,“嘉”人們希望您能和“嘉”人們一起守護住這段來之不易的緣分。期待與您再次相遇在惠州,在金海灣嘉華酒店。金海灣嘉華度假酒店-賓客服務經理
kittenmm
Quarto twin deluxe
Hospedou-se em abr 2024
Família
3 avaliação
5.0/5
Excepcional
Publicado em 7 abr 2024
The service was amazing! It was my birthday and the hotel upgraded our room free of charge and then served a cake to the room. I want to thank Mr. Lu from the reception desk for excellent service. We will come here again, because this is one of the best choice for family vacation.
Traduzir
Resposta da propriedade: 尊敬的貴賓,您好!很感謝您能在百忙中抽空與我們分享您滿意的入住體驗。 “喜悦的我們創造喜悦的客人”是我們“嘉”人一貫的服務宗旨,希望我們的努力能夠讓您在我們金海灣嘉華度假酒店留下一段喜悦的、難忘的回憶。記得保持關注我們哦,我們將不定期推出各式特色活動、優惠促銷以及美食推廣,期待與您再次相見。金海灣嘉華度假酒店-賓客服務經理
K...
Quarto Deluxe com Vista para o Jardim e Cama Queen Size
Hospedou-se em set 2023
Família
71 avaliação
4.0/5
Muito bom
Publicado em 22 set 2023
In middle of nowhere, except Hotel there is nothing to do. Hotel it self is nice but I just like to have a chance to go out and still have something interesting.
Traduzir
Resposta da propriedade: “最盛大的浪漫是終其一生的專注”此次體驗未能讓您滿意,我們深感抱歉。您入住期間如有任何需要協助或反饋的一切事宜,可隨時向我們告知我們的同事或值班經理,再次感謝您對酒店的支持及關注,期待您的再次光臨並見證我們的成長!祝您生活愉快!每天都有好心情!金海灣嘉華度假酒店-賓客服務經理
Usuário convidado
Quarto Deluxe com Vista para o Jardim e Cama Queen Size
Hospedou-se em jun 2023
Sozinho(a)
9 avaliação
5.0/5
Excepcional
Publicado em 18 jun 2023
We stayed here for 2 days and everything was wonderful!! Thanks Moris for the help the second day, the amenities are great, view from anywhere is beautiful and the service is perfect. Everyone is very friendly and helpful! Will be back again for sure!!!
Traduzir
Resposta da propriedade: “月亮被嚼碎了變成星星,你就藏在漫天的星光裏”感謝您對我們酒店的精彩評論!我們十分高興聽到您在我們酒店過得愉快,很高興我們的小夥伴能被您記住,我們會一如既往的為您提供非凡的優質服務,讓您的每一次下榻都能體驗到嘉華專業、誠懇的對客態度,非常期待您的再次蒞臨!金海灣嘉華度假酒店-賓客服務經理
Liz369
Quarto Deluxe com Vista para o Jardim e Cama Queen Size
Hospedou-se em mai 2023
Família
8 avaliação
2.0/5
Publicado em 29 mai 2023
Absolute terrible experience with the F&B. Avoid dinning at this hotel. The location is okay but not as nice as advertised. Beach is between two piers. We booked one room via Ctrip and were asked to book other rooms directly on their official account for a prepaid card discount. Avoid. They give you a lot of free perks but they are not available. We contacted the hotel about celebrating our daughters birthday party. And we were told we could book a BBQ dinner experience on the beach for 4 people. We booked two packages for our group at 1699 per package. Total was over 3200. We paid and went to the dinner last night. To our shock, the restaurant refused to acknowledge the booking of these vouchers. They left us with not choice. We had four small children and it was basically order off the menu or leave. We said that we prepaid and had the vouchers and they made no effort to acknowledge this fact. Our reservation for these vouchers was organized four days in advance. They said they did not have any record of this booking. We had to reorder dinner at over 3900. Now the hotel is telling us that they can try to refund the vouchers for us but it may take over 15 days. So I total we were bait and switched. We were charge 3200 and then we had to pay 3900 for less food and then we are told that they will return the 3200 after 15 days. They tried to offer us a free bottle of wine and a cheap stuffed animal. We were two international families. This hotel is better catered to Chinese locals. Avoid, if you are well-cultured and international because this hotel is not about service. They don’t care about mistreating the customer. They just care about lining their pockets with droves of tourists. Also, the staff here are really inconsiderate. And be careful of being overcharged by the tour companies that monopolize the beach.
Traduzir
Resposta da propriedade: Dear guests, Hello! Thank you for being willing to spend your valuable time leaving us comments and share your stay experience. First of all, we are deeply sorry for your failure to satisfied with this stay. Please accept our sincere apologies. The service failed to make you feel our staff joy service guest side, your valuable advice we will seriously record, if you can, also hope you for attitude improvement problem to give us in detail, we make targeted adjustment, strengthen the staff management and training, the hotel always believe that "joy we create joy guests" service concept, of course, in the next time we will increase the training of each employee, so as to improve the service details, better provide joy, careful and thoughtful service for every guest. I hope you will continue to pay attention to us and provide us with the opportunity to continue to serve you, thank you, I wish you a happy life!
AHMED HUSSEIN AHMED
Quarto Deluxe com Vista para o Jardim e Cama Queen Size
Hospedou-se em jun 2023
Família
2 avaliação
5.0/5
Excepcional
Publicado em 2 jul 2023
Absolutely amazing place 😍 and the staff are very kind. Thank you Mina 🌹
Traduzir
Resposta da propriedade: “世界上所有的驚喜和好運,都是你累積的温柔和善良”感謝您與我們分享您的在住細節,希望我們的暖心服務讓您感受到了如家一般的温暖,您對我們小夥伴的支持我們會第一時間轉達,我們期待您的再次到來,體驗到更好的,不一樣的嘉華,與您的再次相擁!金海灣嘉華度假酒店賓客服務經理
Tharrin
Quarto de Luxo com Fonte Termal - Vista para o Jardim (2 camas)
Hospedou-se em jan 2023
Casal
16 avaliação
5.0/5
Excepcional
Publicado em 29 jan 2023
Most amazing place. Lots of things to do. Would definitely go back. Great hot water springs. Bond-fire on the beach. Great food.
Traduzir
Resposta da propriedade: "If you are well, it is a warm winter, all the good things are in front of you, look forward to warm embrace with you again" Thank you for your wonderful comments on our hotel! We are glad to hear that you enjoyed your stay with us and look forward to seeing you again. Guest Service Manager at Golden Bay Carver Vacations
Tom07
Quarto Deluxe com Vista para o Jardim e Cama Queen Size
Hospedou-se em jun 2023
Família
17 avaliação
4.5/5
Ótimo
Publicado em 19 ago 2023
There are not many Hotels which allow dogs! This is one, but there are many small restrictions. Dogs are not allowed in the restaurants or for breakfast. This is understandable on one side, but apart from a small kennel at the entrances there are no possibilities to accommodate the animals. With such a large hotel, you could easily set up a place for dogs outside where they can wait on a leash with some water and food.
Traduzir
Resposta da propriedade: “雲中獨行,給人間的街道撒上細鹽,鹽粒裏藏着我釀了一秋的甜”歡迎您選擇入住惠州金海灣嘉華度假酒店以及這麼用心的與我們分享您的入住體驗,您提到的相關問題我們會及分享給相關部門並跟進!再次向您表示誠摯的歉意,以及對酒店的細緻反饋,金海灣嘉華度假酒店願成為您的知己,期待我們再次相聚,您有更好的入住體驗。金海灣嘉華度假酒店-賓客服務經理
Usuário convidado
Quarto Duplo com Vista para a Baía
Hospedou-se em mai 2023
Família
1 avaliação
5.0/5
Excepcional
Publicado em 5 mai 2023
Very nice hotel, excellent assistance people and we have a wonderful and beautiful experience in this resort, thank you so much to Yejiehao for nice service and helping us with everything 🫶🏻
Traduzir
Resposta da propriedade: “想等繁星代替落日,皓月墜入夜空”感謝您對我們酒店的精彩評論!我們十分高興聽到您在我們酒店過得愉快,很高興我們的小夥伴能被您記住,我們會一如既往的為您提供非凡的優質服務,讓您的每一次下榻都能體驗到嘉華專業、誠懇的對客態度,非常期待您的再次蒞臨!金海灣嘉華度假酒店-賓客服務經理
Travel77
Quarto - Vista para o Jardim (Cama de Casal)
Hospedou-se em set 2022
Reservei para outra pessoa
48 avaliação
5.0/5
Excepcional
Publicado em 23 set 2022
Great deal ! perfect location . The best place in guiding , family friendly
Traduzir
Resposta da propriedade: Dear Guest, It is a great pleasure hosting you at Regal Palace Resort Huizhou. We are pleased that our service and facilities exceed your expectations. We value your feedback and look forward to your next visit. Best Regards!Guest Service Manager
Deborah
Quarto - Vista para o Jardim (Cama de Casal)
Hospedou-se em jul 2022
Família
10 avaliação
5.0/5
Excepcional
Publicado em 21 jul 2022
Excellent resort. Huge with many commodities, beautiful swimming pools never felt overcrowded. Beach and view are very nice. A good place to recommend.
Traduzir
6/7
Resposta da propriedade: Dear distinguished guests, Thank you for choosing Regal Palace Resort and sharing your valuable comments with us. We are glad to hear that you had a pleasant stay.We are looking forward to welcome you and your family in the near future.