Avaliações do Ethnic International Garden Hotel

Resposta da propriedade: Dear guest,We sincerely apologize for the unpleasant experiences you had during your stay. The issue with the dirty floors in the room you occupied is unacceptable, and we will take immediate measures to improve our housekeeping standards. Regarding the unfriendly attitude and the language problem of our reception staff, we will conduct comprehensive training to enhance their service awareness and language skills, especially in English, to ensure better communication and service for international guests. We understand that our current service level has disappointed you, and we are committed to making significant improvements. We hope you will give us another chance in the future to show you our enhanced service quality.

Resposta da propriedade: Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience at our hotel. It's wonderful to know that you enjoyed the luxurious facilities, five-star service, and the grand exterior of the hotel. We take great pride in providing a comfortable and culturally immersive experience for our guests, and we're delighted that you felt at home.It's fantastic to hear that you appreciated the opportunity to take photos both during the day and at night, and that you enjoyed the live piano performance in the lobby. We're also glad to know that you found our reception staff efficient and multilingual, and that you were able to enjoy the variety of options at breakfast in a comfortable setting.We're thrilled that you found the room spacious and luxurious, and that it contributed to your overall enjoyment of your stay. Your satisfaction is our top priority, and we're grateful for your recommendation. We look forward to welcoming you back to our hotel in the future for another wonderful stay!

Resposta da propriedade: Thank you for your favorable comments. Thank you very much for choosing the Garden International Hotel. Your favorable comments are our driving force. We will continue to work hard to create a more comfortable living environment and a worthwhile experience. We also hope that Hunchun a beautiful city, can leave you a good memory. We look forward to your next visit to get your five-star praise next time.I'm sorry for the epidemic reasons, the swimming pool is not open, and the inconvenience brought by you, we apologize，Due to the epidemic, Fangchuan was not open, and there was a notice on the Internet，We wish your a smooth work and a happy life.

Resposta da propriedade: Thank you for your favorable comments. Thank you very much for choosing the Garden International Hotel. Your favorable comments are our driving force. We will continue to work hard to create a more comfortable living environment and a worthwhile experience. We also hope that Hunchun a beautiful city, can leave you a good memory. We look forward to your next visit to get your five-star praise next time.We wish your a smooth work and a happy life.

Resposta da propriedade: 非常感謝您的熱情支持和極高評價！您的 "AAAAA" 評價讓我們感到非常驕傲和高興。客人的滿意度是我們酒店的最大動力和目標，而您的肯定是我們努力的最好證明。我們將繼續致力於提供卓越的服務、周到的款待和舒適的住宿體驗，以確保您的每次光臨都能超出期望。如果您有未來的旅行計劃，無論何時再次光臨，都希望您度過愉快的時光。感謝您的支持，祝您旅途愉快！

Resposta da propriedade: 尊敬的客人：非常感謝您如此細緻且熱情洋溢的評價！我們很高興接站服務與酒店員工的熱情能讓您有賓至如歸之感，您對環境與設施的認可也讓我們倍感自豪。我們會繼續保持，期待您的再次光臨，為您創造更多美好回憶！

Resposta da propriedade: 尊敬的客人：您好！非常感激您對本酒店的高度讚譽。酒店環境優雅靜謐，巧妙避開市區的喧囂，為您締造寧靜的休憩之所。房間設施完備，各類用品一應俱全，竭力滿足您的多樣需求。衞生狀況極佳，始終保持乾淨整潔，讓您盡享舒適。服務品質亦屬上乘，全體員工用心服務，熱忱周到。初臨酒店，其宏大的古建築羣落與精妙的燈光佈局交相輝映，定能給您帶來強烈的視覺震撼。在此，誠摯向您推薦，若您或親友前來遊玩，本酒店定是理想之選。期待您的再次蒞臨，我們將竭誠為您服務。

Resposta da propriedade: 尊敬的客人：由衷感謝您選擇我們酒店，並對我們的接站服務和朝鮮服飾體驗給予肯定。但我們也注意到了您提到的睡眠問題，對於放水聲和窗簾遮光的情況，我們深感歉意。我們會安排人員着手改進，後續定會為您提供更優質的住宿體驗，期待您再次光臨。

Resposta da propriedade: 尊敬的客人： 非常抱歉給你帶來了如此不愉快的體驗。對於你落下的被子一事，我們的處理方式確實不妥，在此向你誠摯地道歉。 我們應該更加認真負責地對待客人遺留的物品，而不是簡單地回覆沒有。我們會立即對這件事情進行調查，查看是否存在工作失誤，並加強對員工的培訓，確保類似的情況不再發生。 我們理解你的不滿和氣憤，也希望你能給我們一個機會來彌補我們的錯誤。您的被子已經找到 我們會盡快快遞歸還給您。 再次向你表示深深的歉意，希望你能接受我們的道歉。

Resposta da propriedade: 尊敬的客人，感謝您詳細分享您的入住體驗！我們很高興得知您對酒店環境、房間設施以及免費接站服務感到滿意。對於您提到的朝鮮族服飾款式問題，我們會繼續改進，以提供更多選擇。很抱歉由於會議人員較多給您帶來不便，感謝您的理解。期待您再次光臨，我們將竭誠為您提供更加愉快的體驗！祝您一切順利，

Resposta da propriedade: 尊敬的客人，感謝您分享您的詳細入住體驗！我們很高興得知您對房間的特色、服務態度以及智能坐便器的滿意，也欣喜您對園區環境和接送服務的認可。關於房間地毯和輪椅通道坡度的問題，我們會立即反饋，確保為每位客人提供更舒適的體驗。期待您的再次光臨，祝您旅途愉快！

Resposta da propriedade: 尊敬的客人，感謝您詳細分享您的入住體驗！我們很高興您對硬件設施、房間和花園的評價，同時也對早餐的豐富性表示認可。我們非常重視您的反饋，前台將您第二天的訂單免費升級並且原房續住，很抱歉未能與您及時溝通，真誠的向您道歉。希望未來能有機會再次為您提供更好的體驗！

Resposta da propriedade: 尊敬的客人：感謝您對酒店房間、床品以及早餐的肯定，我們很高興能為您提供舒適的住宿體驗。然而，對於前台服務人員態度冷淡的情況，我們深表歉意。我們會立即加強對前台團隊的培訓與管理，提升他們的服務意識和熱情度，確保每一位客人都能感受到我們的熱忱與關懷。期待您的再次光臨，讓您看到我們在服務上的顯著改善。