Red Roof Plus+ Huntsville

Worst experience ever in a hotel. I specifically booked a 1st floor room since I recently had a bad fall & could barely walk. When I got there, I was told their system had overbooked the rooms, & all they had available was one room left on the 2nd floor. Since there were no other rooms at any other hotel in town, I took it. I was literally having to crawl up the stairs. The website says they have an elevator but there isn't one. The coffee in the room was horrendous. I crawled down the stairs to get some from the lobby. The coffee machine was empty. When I asked an employee to fill it, she just looked at me & shrugged her shoulders. I ask for sugar to try & make the room coffee drinkable, she said they were out. Now I have to crawl upstairs again to get my keys, crawl back down & drive somewhere for coffee. The only good thing I can say is they allow pets with no charge, but there is no where close by outside to them to potty. Never again.

Terrible customer service. Our travel plans changed due to flooding in the area which caused the university to close. The hotel refused to allow us to either move our reservation to a new date or refund the reservation. Beware - the company does not care about customers. They only care about making money. My son will be attending the university for the next 4 years, so they could have had a regular customer but now not only will I never stay there - I will make sure none of my family & friends stay their either.

For a low rate hotel, they did OK. Everything was surface clean. Toilet handle was loose. Walked thru the front a couple times and no one was there, probably in a back office. Place next door seemed rather sketchy, Dairy Queen on the other side made dinner easy. Appears to have been painted recently. Nice place to stay if you just want to crash for a night or two.

Friendly clerk, clean hotel. Brighter colors and friendlier staff than the Super 8 behind it. Only problem was the mattress was about 6 inches off and almost tipped over. Microwave, coffee maker, fridge, tv. No breakfast. Good value for the price.