Hampton Inn & Suites Huntsville/Research Park Area

Everything met our expectations although when we went out we were expecting to find the room clean only to find it dirty with all the garbage from the previous day and no clean towels. When we went to inquire from the front desk we were told rooms were only cleaned after 3 nights stay. Other than that everything else was good.

We were in town for a family reunion, and our cousin chose this hotel for a bunch of us to stay, plus take over a meeting room for two nights. We play cards, dominoes, spoons , etc. Checking in wasn’t great but it worked out, we thought. We then saw that we had been charged $1200 for two rooms for Friday & Saturday night, one room was charged three extra times. Jocelyn was on the desk when I went down to have it “fixed”. That girl is wonderful, she told me upfront that she knew at her old workplace she knew how to fix it, but she would try and make it right. It took her about 10 minutes and she did it. She also showed me she did it. Later that night I was checking to see if my brother had made it, and checking on his room. When he called to make the reservation he was told he could not have a handicapped room because we were already getting a discount (wow), when I asked Jocelyn about this she apologized and stated she did not know why he was told that. He did in fact have one and she walked me down to it and showed me to make sure it would be ok. Jocelyn was friendly every time my (Entire)family needed anything. You have a great team working there. We never had any issues, and if we did they were fixed pretty quickly. Your breakfast area is great, a nice variety of foods was really good. Thank you all for helping make our stay great!

Mrs C was amazing. She was so courteous. You can tell she has been there a long time. She left our room (and we had kids with us ) so spotless. My wedding ring after a shower setting it on the counter my towel must have knocked it on the floor. I didn’t realize. She left me a note with my ring on top of it. We were there for over two weeks. Shes amazing. She is the main reason we would come back. Her honesty and integrity is like no other. I pray she gets recognition for her loyalty and hard work. I am also going to write the corporate office to insure that happens.

First off, the room was beautiful. I didn't need to do much other than my normal wipe down. I needed extra pillows because I have a 1 year old, and I need to lean back correctly for her to sleep. I met Missy, and she came to my room within 10 minutes of me asking for more pillows she was at my door. I truly appreciated her, and she was so great with my baby. Normally, staff is cold to you if you need help, but she made it great. I'll be back just because of her.

The staff was excellent! They were very helpful in helping us to navigate around Alabama being visitors. The hotel provided the best breakfast and it was very clean. I would like to shout out Felicia because she was there both days and really helped out. Professional, kind and knowledgeable would be the words that I could describe Felicia as. Thank you for a great stay. 10/10 would recommend!

This hotel is awesome! First…the staff: Felicia at the front desk was personable, attentive, and clearly passionate about her work. Tish, in housekeeping, treated us like we were special guests in her home. Personable, friendly, and like Felicia at the front desk, HUGE smile each time we saw her (them). And finally, Gwen, the breakfast hostess. Don’t remember that feeling you got at breakfast time visiting your family back home? That’s Gwen. Honestly felt like she appreciated how much we enjoyed breakfast “in her kitchen!” Loved all of this! Next…the rooms! Clean, spacious, and ready when we arrived!! Overall…best Hampton Inn experience ever. Mostly because of these ladies. They made our stay feel extra special in every way. (9-11 August 2024) Thank you!!!

Great stay! This hotel was extremely clean and newly remodel. No matter what time of day or night it seemed like someone was cleaning. The staff was all very welcoming, accommodating, friendly and helpful. Definitely will stay again here. And, Jocelyn Stewart at the front desk was always friendly and always willing to get you anything you needed.

Jocelyn Stewart who worked the night front desk was an absolute wonder in helping make our stay the best it could be. From check in to recommendations about the area. Overall tremendous help that made the stay better and more fun. Was refreshing to experience after a long day of travel

I traveled to visit the area to shop. The check-in process was seamless and the staff was courteous. The room was spacious and clean and the bed was comfortable. The facility is well-maintained. It was a great value for the accommodations. Overall, I was satisfied with the experience.