Sheraton Hyderabad Hotel

Gym was tucked away to the back so there was privacy and the treadmills faced the pool. Nice atmosphere. Room was a tad musky but staff have been extremely attentive and caring. Breakfast spread was goos

Not for international guests.. This was my 2nd time staying at this hotel in over 2 years in Hyderabad. This stay was by far my worse stay in Hyderabad and I've stayed in some other bad Marriot hotels in the area.. My stay was for 18days, I decided to try them again after not staying here for a long time, due to my prior experiences, but I was a fool to trust them again, I was under the impression that Marriot would care about clients, when I submitted my feedback to the hotel on my first stay, I assumed they would look into it, unfortunately things got worse, not better. Some lowlights from my stay.... concierge forgot to pick me up from my daily office run, this also happend on my first stay, which shows a complete lack of guest care and service, how do you forget someone that pays you daily for a service. Shocked... As you can see in the pictures below, for the mistake of not picking me up I recieved a Card and some cake, by the look of it, I recieved 3 sorry cards in 1 week, the word Sorry means nothing to me at this hotel, sorry to them is a custom saying, nothing will Nobody picks up the phone, I tried calling for 10min, I got in the shower and came out and it was still ringing, the way I got them to respond was sending a message on the marriot app, after that someone picked up. Shocked. The unfortunate thing is, there are so many guys with a tie and a suit, probably one that will comment on this review, they do absolutely nothing for guest interaction, the most I see them do everyday is have the phone out and give orders to staff. The managers at this hotel should be let go, get some international interference in Marriot, because at this stage, this is not a sheraton with international guest standards, managers are just there to look good in a suit and have that status, no substance. I stay in Hyderabad 6 times a year, I have tried other hotels and I want to leave some advice for the international travelers, stay away from marriot in Hyderabad, the best service and standards, for the same price as this hotel is in Banjara Hills, the hotel that will be up to 5 star standards is the Hyatt place. Use Hyatt in Hyderabad. There is a great saying, "if nothing changes, nothing changes".

I'm not an experienced traveller, so the prospect of my first solo trip to India for work was daunting, to say the least. I spent 3 days in the hotel. I was warmly welcomed from arrival by several hotel employees. The staff, and in fact everyone I met in hyderabad were super kind and patient with me. The staff were all friendly, helpful, and very attentive. My room on the 3rd floor of this beautiful hotel was large, with a comfy bed and large bath and shower. Everything worked and I was especially thankful for the quiet and effective air conditioning - a must considering the heat outside. There are 3 restaurants in the hotel, I spent my evenings relaxing in the least formal cafe bar and enjoyed pizza and wraps there. Good selection of bottled beers available. Speaking as a very inexperienced traveller. Breakfast caters for local and international tastes and is buffet style. Perhaps useful to note, was I was a little overwhelmed by the level of security on arrival at the hotel. This is of course necessary for everyone's safety and was carried out effectively and efficiently by friendly security staff. I mention it only to help newbie visitors know to expect their taxi to be stopped and searched, for you and any bags taken off you and scanned on entry too.