Britannia Inn Hotel

A localização e o serviço não são bons, e fui cobrado um depósito de 100 libras por uma semana, que não me foi devolvido. Além disso, não há água quente no banheiro, e é muito frio quando se toma banho no inverno.

Definitivamente não reserve. Além do mofo, há percevejos e uma quantidade incrível de manchas neste hotel. Este hotel precisa de uma reforma e não deve ser oferecido aqui. A equipe é legal, mas isso não é motivo para mentir aqui. Economize seu dinheiro e não reserve pelo Trip, pois eles não ajudam muito.

Good stay with clean rooms and bathroom.

No more experience like this

**************Avoid at any cost **************** *************Extreamly Poor Hygiene ********* 1 Star - Unbearable Odor and Poor Customer Service Booking date 25/08/24 to 27/08/24 Cost :£351 I had an absolutely terrible experience at the Britannia Inn Hotel in Ilford. What was meant to be a comfortable stay turned into a nightmare due to an overpowering, nauseating smell permeating the entire room. Pros: - None that I can think of based on my experience Cons: - Unbearable, persistent odor in the room - Poor customer service and lack of problem-solving - Inadequate alternatives offered - Forced to leave late at night with my family - Refusal to offer any form of compensation Upon check-in at 2 PM, I immediately noticed a strong, unpleasant odor in our assigned room. I promptly reported this to the staff, who showed me another room - which, shockingly, had the exact same smell issue. Hoping it might improve, I aired out the room and left for several hours. Returning tired at around 9-10 PM, we found the stench just as strong. The front desk provided room spray, but its effect lasted mere minutes before the smell returned. Multiple attempts with the spray proved futile. When I requested a room without the odor issue, I was told none were available. The staff seemed indifferent to our plight and offered no solutions. With two children also suffering from the smell, we had no choice but to abandon our booking at 10:30 PM and find alternative accommodation. The hotel's refusal to offer any refund or compensation for this abysmal experience is the final straw. It shows a complete disregard for customer satisfaction and basic hospitality standards. I cannot, in good conscience, recommend this hotel to anyone. The combination of the intolerable smell, inadequate response from staff, and refusal to make amends makes this one of the worst hotel experiences I've ever had. Future guests, consider yourself warned - you might end up on the street late at night rather than in a comfortable room.