Red Roof Inn Cleveland - Independence

SO FILTHY! ROACHES. BEWARE TO ANYONE STAYING THERE. No towels, no working fire alarm, unworking phone, hair every where. Broken door locks. Filthy sheets. My other family members left and slept in car. Rooms weren't ready to check into. Smelled like rotting chemicals and garbage.

The room was not cleaned before we checked in and was not cleaned at all during our 4 night stay. The floors were dirty, there were dirty q-tips and other trash all over the room and the toilet and sink were both very dirty. The room also had a strong cigarette smoke odore. While there were No Smoking signs all over the place, they didn't enforce it. There were people smoking all over the place, including the balcony right outside our room. There were also no towels in our room, and we had to ask multiple times before anybody would give us towels to use. We told the front desk immediately and every day thereafter and all I was told was "sorry, there is nothing we can do about it." I have plenty of photos to document, but cannot figure out how to upload here. I tried to show them to the person at the front desk, but they refused to look at them and kept saying there was nothing they could do about any of it and it wasn't "their problem".

Called Red roof inn prior to booking to ask if my Ohio issued Paper ID that was emailed by the bmv would work for booking as my ID expired and was waiting for the new one to arrive in the mail. Only to find out that upon arrival that I needed the physical ID. Was blatantly lied too and nowhere on the site does it state I need my physical ID. Will never use this hotel again after this terrible experience. Indian manager in the background had a lot to say as he was talking to the other employees in his native language.

This was a terrible experience except for the extremely nice staff at the desk upon our arrival. I have stayed in Red Roof Inns almost every time my husband and I travel. 1st room, TV didnt work. 2nd room was dirty and obviously not cleaned as there was a tampon unflushed in the toilet. 3rd room was a "upgrade" and smelled cleaner. More acceptable than the prior room. Found cigarette ashes beside the stand (to be a 100% non- smoking). Pistachio shells lined all along the one side of the bed. Soap out in bathroom looked like it had been lying on a dirty floor in the bathroom and packaging had gotten wet and dirty yet had it was layed out for another guest. Dirty cotton swab behind stand and someones colored lip gloss at the bottom of the other nightstand. We were afraid to even shower before we left.

No stars for this place. It's very unsanitary. Towels and wash clothes and bathroom I would never recommend to anyone. Front desk attendant not concerned about issues going on. I want to say no stars

Fantastic front desk staff...I was assisted with everything I needed help with right away...everyone was very friendly and made me feel welcome...and the area has much to offer such as bars and restaurants

I am not sure how there can be favorable reviews on this hotel just a few months ago! Perhaps that was the last time it was cleaned?!?! We started in a room that reeked of pot…like someone had just been in the room and smoked 5 joints. The floor was filthy and the sheets were stained and gross. We asked for a new room which was slightly better only because it had no smell. The floor was worse then the 1st room, the sheets had holes in them, the vent on the AC was moldy and gross, there was a dirty footprint in the shower and a used washcloth hanging on the shower rod. There was no hair dryer, iron or coffee pot, toilet paper or soap. We were able to get the soap and TP from the front desk at least. The only thing favorable I can say about this room is that it did not appear to have bedbugs or roaches. Thankfully we were only there for 1 night!!! We didn’t even shower the next morning! We couldn’t convince ourselves that there was any way we were going to end up cleaner if we stayed there any longer so we just got out of there!!!

This property is absolutely disgusting. I used points to pay for the room and then walked into trash all over the floor, food in the fridge, a filthy bathroom and dirty sheets. I packed up, gave my keys back to the desk clerk and asked her to cancel my reservation and she assured me she would. She did not and the company redeemed the 8,000 points which totaled $82.00. Since December they have avoided my phone calls and refuse to return the points or money to the Red Roof corporation so I can be reimbursed. Go elsewhere, plenty of cleaner options and honest hotel managers nearby.

COME IN TOWN ONCE A MONTH FOR BUSINESS ITS A GOOD PLACE TO STAY FRIENDLY STAFF FAST CHECK IN AND CHECK OUT I HAD AN ISSUE WITH BOOKING AGENT ONLINE THANKFULLY THEY MATCHED MY PRICE AT THE HOTEL ITSSELF IT WAS ACTULLY A BETTER DEAL TO BE TRUTHFUL NICE DINING ACROSS THE STREET