Comfort Inn & Suites Independence

Independence is not a bustling metropolis so there weren’t many choices. Comfort Inn around the country can be hit and miss but this one is a hit. From reception to housekeeping everyone was friendly and helpful. The room was clean and the air conditioner produced just short of snow. The “free” breakfast was priced correctly but no better or worse than anywhere else. I would pick this hotel again when coming to Independence.

This place must have taken a sharp decline recently as the rating must be attributed to years gone by. The staff here is nice enough but the hotel is disgusting. We stayed here due to a "stay and play" athletic event in which the tournament requires participants to stay in pre selected hotels and this is the hotel we were assigned. Our room was unclean to say the least. Hair was found in multiple places, the bedding was stained and attempts were made to cover or hide the stains with a throw or "creative folds". The sofa cushions were stained as well. The hotel is under staffed - only one person on staff when we checked in - so impossible to provide any service. Pool and hot tub were close for maintenance issues. Parents from our team all experienced similar issues with their room. One parent had to move rooms due to their door not locking with our without a key and had no manual locking option. They allow pets but do not appear to do any air purification...if you are allergic to cats, do not stay here. The hotel smells from a lack of cleaning and a pet friendly policy. This sounds like a lot, but if you stay here, you will see for yourself.