Usuário convidado
3 de maio de 2024
I had the most unpleasant experience at the Essentia Hotel, which I must warn others about. My stay was ruined by the relentless loud music from the banquets that could be heard inside my room well into the early hours. Despite numerous calls to the reception, the issue was not addressed, forcing me to confront the ***agement in person. The response from the hotel ***ager Subash was shockingly rude, stating that it was "normal practice" in Indore to play loud music late into the night. Only after a prolonged argument was the music finally turned down. Additionally, the room's condition was deplorable. The towels provided were old, tattered, and emitted a foul smell. The bedsheet was not only torn but also visibly dirty. It is disheartening to see such neglect and lack of care in a hospitality service. This hotel does not deserve even a one-star rating, and I strongly advise against staying here. It is, without exaggeration, a pathetic property that completely disregards guest comfort and satisfaction.
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