Racv Inverloch Resort

Hi I thoroughly enjoyed my two day stay. My room was so practical and chic.I was upgraded to a room with a view of the sea and the birds. The gardens are all indigenous and the wetlands were terrific. The paths are well maintained and a walk around the property is always refreshing. The restaurant was closed on Tuesday and I missed it but I do understand why. The pool is a lovely area and another highlight for me. The staff is friendly and helpful and give a relaxing feeling to the resort. It is very well positioned as there is so much to see around the area. A lovely visit. Thank you

My wife and I stayed here for two nights during our recent holiday, after our stay in Wilsons Promontory. We chose a Premium Ocean View King Room for 2 nights, with panoramic views of the Bass Coast and a private balcony. This was our third time staying at this Resort. Service was excellent throughout our stay. We have been to all the RACV Resorts in Victoria, a few times. We used the swimming pool, spa and games room for table tennis (we always bring our own high quality bats and balls) every day. The breakfast buffet was good as usual. We are always early at the time of opening, to avoid the crowds. We also had one dinner in the restaurant. Prices are expensive. We will return next year for another stay of 2 nights in conjunction a trip to other towns in the Region.

The good: Had a nice 2 course meal at Radius restaurant. The rooms are quite spacious with a lovely view if you have a premium room which we did. We enjoyed the games room, playing table tennis and air hockey. In between: Also enjoyed the pool and spa after waiting over an hour to go in there when there weren't screaming children. It's all enclosed which makes the noise very loud and I think people staying at the caravan park and cabins also have access to the pool - not just hotel patrons. It was quite a walk outside to the pool area which is not great when you're wet going back to the room and it's cold outside. The bad: The list is too long for the price you pay here. The worst of it was the service. Rude, inattentive, couldn't care less, condescending and inexperienced would be the best description of the majority of staff there. The reception staff were the worst I've encountered in any hotel anywhere. From the moment we walked in we were greeted with a short "Yes" (with the look of what do you want) to the checkout of first being ignored, then when I realised we could do an express checkout we tried to find a pen and were still ignored until my husband finally interrupted and asked for one, to not being asked anything about how our stay was. Same for the meal in the restaurant. We were not asked once how it was, although it was actually quite good. Looking around during our stay, no staff ever looked happy or interested in customers. The shower in the bathroom was a nice big shower with the smallest stream of water from the tiny shower head I've ever seen. Adjusting the settings didn't help. The bed on the first night was good but they put new mattresses in the rooms on the second day and it was like laying on a brick. My back was killing me in the morning. Hubby said the same. The room we had was interconnecting so noise travels through easily - again, the staff didn't care. I had to knock myself and asked them to pipe down since they were being so loud. The buffet breakfast was adequate but limited. The area for it is very small so we were constantly getting rude older people trying to push in everywhere. Everyone is on top of each other. Overall, would we stay here again? A hard no. We have stayed at RACV Goldfields Resort in Creswick 3 times and loved it. The staff were the exact opposite of Inverloch. Maybe the whole staff and management could go there to do training. It's also significantly cheaper.

We were greeted at reception by "Yes" not hi how are you or how can we help you - just "Yes". Hubby and I have stayed at Creswick RACV resort 3 time which is much cheaper and have loved staying there, especially the friendly staff. We though we would try Inverloch as its a little closer and we wouldn't have to go through the city. So far our experience couldn't be more opposite from Creswick. After going to our room to have a rest as hubby had worked all morning before driving here, all we could here in our room was a group of people talking loudly in the next room. I realised we had an interconnecting room with them so the noise was easily travelling into our room. I went to reception and spoke to the same woman again, who looked annoyed she had to take her headset off to talk to me. I asked if there were multiple people staying in that room and she just said no there's only 2 people per room. I said well there's more than that in there and with the interconnecting room door the noise is coming straight into our room. She said well it's a hotel, there's other people staying here and they probably just have friends in their room. I said well the interconnecting done isn't helping to which she said in her snooty way, it's not our problem, that's just the way the hotel is designed. Nothing we can do about it. The service in the bar after that was no better. We were clearly looking for a menu only to be ignored. I then asked for a menu and was told they were on the tables. There was not 1 on a spare table. Was then told oh you can have that one there. As someone who paid extra to have a Premium room at $275.00 a night this is not a premium room and definitely not premium service! Do yourself a favour, save money and go to Creswick RACV resort instead if you want to go to an RACV resort.

Excellent venue in a wonderful position. Very large room and bathroom and all in great condition. Nice dining room and lounge but the dinner menu is great for the first nigh but becomes a bit boring and limited for the second nigh due to lack of choice particularly if you can't eat fish.

We were looking forward to spending 2 nights in a lovely fully equiped cabin near the bush after having all sorts of issues trying to confirm our booking with RACV. Desperately need to streamline communication…and it was lovely except most cabin verandahs faced the car park not the bush. What were they thinking!! Again communication was an issue when we arrived and faced the rude woman at reception and then the fact that our welcome letter in the cabin had someone else’s name on it. When we rang to tell them she brushed it off saying, “ That’s okay, you can stay there!! No apology. We did however love the bar views and happy hour. Just a pity that holidays can easily be made fabulous simply by staff being friendly, courteous and respectful.