The Malthouse

We stayed at the malt house last night We stayed here a year ago in the sister hotel the Swan The malt house was such a disappointment We had A meal on the restaurant which was so cold we had to keep our coats on . The food was ok but nothing like it was last year . We went to our room and we were right above the stage area below where the loudest pub. Rock band were playing until midnight . The room was literally shaking and we both had no sleep and headaches from the loud noise No warning of this when we checked in . The door on the bathroom was off its hinges and. No mirror in bathroom Dressing table but too dark to apply makeup at Very poor Do not book to stay here if you want a peaceful warm enjoyable evening and nights stay The young staff not really bothered and no refund offered or any compensation The rooms should not be availiable when a band is playing . Not acceptable I’m a musician and used to noise but this was just unacceptable

Absolutely awful the music is soooooo loud they bring their own speakers and seem to have it as loud as they want! So if you need sleep don’t come here, young staff lovely but I think they are just used to all the complaints Avoid!! Much nicer placers nearby next door is owned by same person, it is a disco not a hotel

We came here for Sunday lunch with some family friends, we were a table of 3. Service was awful, Luke warm food and waitresses treated us like an inconvenience. Waitress dropped knife of baby’s head, cutting it and no apology. Review sent to their website but only good reviews are filtered.

Stayed at the malthouse property next door to the pub and the room we booked was a superior double en-suite , please dont anyone book this room its disgusting . The restaurant had friendly and pleasent staff on dinner service but we had breakfast this morning and the young girl was only interested in the chef , the water for tea and coffee was luke warm and had to be asked for fresh hot water , no bowls or teaspoons for tea or coffee or cereal , very poor service compared to the evening service. Hot food in the morning 100% breakfast ciabate & full english spot on , dinner last night 100% and compliments to kitchen staff . Now back to accomodation we were in chocolate room , smelt like a dirty hoove rand damp and mould everywhere , shouldnt really be let out until damp and mould sorted iam not the only one to leave same review about room ' do not book . Sorry malthouse but your room let you down miserabley i even had to clean cobwegs from the bedroom wall and a simple bottle of bleach wouldnt hurt and the sink plug hole is grim and even had to clean extractor fan from bathroom ergh . And surprised the ceiling hasnt come through from the leak above

The room is quite spacious but basic. Had to repair the bed as it had partially collapsed on one side and very very lumpy and uncomfortable. Didn’t want to move around in case it collapsed completely. Overall the room was tired with dust and dirt throughout. The ceiling was peeling from a leak upstairs, toilet seat broken, shower pressure pathetic and furniture tired. Overpriced for what you get but would probably be a nice location in the summer and not the end of November when the flood defences are up. Wouldn’t book again or recommend to others thinking of doing so.

The room was eccentric but very clean and comfortable: you could smell the newness of the carpets. The all-female, young staff were so welcoming and helpful, one could not ask for more. The evening food was lush with a good variety of vegetarian options. The only reason that this is not a 5* is the (so-called) 90's rock that was blaring out of the breakfast kitchen on the first morning of our stay. And a great price for the location and service.