Cuxos Hotel Beachfront

Obed checked us in and was great from start to finish. The view is spectacular, bathroom is remodeled with a rain shower head, crisp wifi and our room is very clean. Location is an easy walk to get anywhere. We are very happy with our choice and would come again.

This was the first time we stayed in the new hotel. First, there was no safe in our room. You have a TV, Fridge, two towels (no hand towels, wash cloths), soap, and sometimes toilet paper (we ran out and had to get some from our neighbor). The bad: The bed was super uncomfortable. I don’t usually even notice beds but this one was V shaped and the high part was in the center. It was not two pushed together either. It was super uncomfortable. Our room must have been next to the pumps for water because anytime someone used water our room vibrated and we could hear it all. We could hear people above us very well. We also had cockroaches that were coming out of our shower drain. I removed several from our room. Then I noticed they were coming out of the drain and into the corner of the shower. I would bring gum or something to plug the hole…maybe cellophane to put over the shower drain. Our room was cleaned three times in a 10 day stay. My credit card had fraudulent changes for AeroMexico within a week of booking this hotel. That was the only thing I used it for. 3K in charges that I disputed. I brought cash to pay for the balance of my hotel room. This also happened to us staying at Chi Chi N Charlies. Same property, older hotel, same management. Heads up! Most hotels rake the seaweed off the beaches..they did a couple days, but mostly left it. Kind of gross to have that around your beach chairs but it did prevent them from selling more chairs to people not staying at the hotel. The good: We had good pressure and hot water. When the room was cleaned it was done well. It was newer so the shower and bathroom were nice. They gave a free breakfast, although they didn’t tell us, someone at the hotel did. It was two pieces of toast with jam and a modest amount of fruit. The location is great.

BEST FLAN EVER!!!! FOOD IS GREAT, BUT THE FLAN IS OUTSTANDING, BELIEVE ME.. TRY IT!! We ate lunch here at the Cuxo's restaurant most days of our vacation. The Big Charlie, is the best burger around the island. Actually any of the burgers are phenomenal.

1-Ground floor room is constantly exposed to humming from bar/restaurant adjacent, impossible to sleep. 2-Single sliding door window blinds cannot be opened unless you want all by passers to see inside the room, effectively rendering the room a windowless box. 3-Room is literally 20 steps from the kitchen windows from which a strong odor of over used frying oil comes in, until after the kitchen closes. 4-Despite their claims, practically no wi-fi, especially after hours 5-TV in the room doesn’t work especially after hours, since it works (doesn’t work) via wifi 6-Outrageous cocktail and food prices. example: simple margarita is equivalent of $13usd (more expensive than TX in usa) NEVER AGAIN THIS HOTEL, terrible value. There are other options nearby both cheaper and better. I wish we knew before we paid

Absolutely perfect location and price. Billed as a moderate priced hotel, it's basic and AWESOME!!!! The cleanest rooms I've ever stayed in. STAFF IS AWESOME AND ACCOMMODATING. Beach is pure heaven. We stayed in rooms 15,16,17 and it was stunning. Can't wait to go back. Don't listen to the poor reviews.

Amazing stay at this boutique hotel, beautiful beach and fabulous sunsets, convenient to town and very clean room! Would definitely go back and stay again! Great air conditioning, large room, refrigerator and all you need is right there!

Little things. No glasses in the room. It’s right on the beach but no beach towels. Ghastly loud music. Bar doesn’t except credit cards - nearest ATM 3 blocks away. Room cleaned late in the afternoon. Nice view. Walk into town.

BLACK MOULD IN ALL 3 ROOMS AVOID!!!!!!Arrived at the hotel yesterday and was taken to a different room than what we had booked (much older decor than photographed) asked to go back to room we had booked discovered black mould all over bathroom ceiling. My partner went to go and ask to pay for an upgrade as he didn’t want to stay in the room however I discovered I had already been charged £68 for the room in the first place. We got moved to a different room and this time the lower walls are completely covered in black mould next to the bed. Being somewhere who suffers with asthma this is very concerning, I explained this to Joanna who I believe is the manager and advised that we were happy to pay for the night we stayed but could we please be refunded as we need to move for health reasons. She was extremely hostile and rude and not helpful at all- she said she has never received any mention of mould before so is suprised. I invited her to come and check the rooms herself and she advised she understands that is there but they don’t do refunds. We have now had to pay £700 to move to a different hotel just to avoid being ill. Even door handles to enter the rooms are mouldy. We have gone through *********** and the woman Joanna has lied and advised we refused the second room offered - as you can see from pictures below the mould was even worst in second room as it was right next to the bed!!! Please avoid if you don’t want to ruin your holiday!!!!! First 4 photos are screenshots from video of the first room and last 3 are from the second room which was offered after complaining

We stayed at Cuxos hotel with is affiliated with Chichi and Charlie's. We stayed from March26th-April 1st 2023 Got there at 2. She said check in was at 3 but if room was ready they would let us in early. So we went and changed out of our travel clothes went back and she said room wasn't ready. So we went back at 3 (check-in time) and wasn't ready (something about one of the cleaners going home sick) went back at 3:30 still wasn't ready, went back at 4 STILL wasn't ready so they said to sit at the bar and they would get us drinks. At 4:30 they came to tell us the room was finally ready. Mom had 1 drink I had 2 while we were waiting. They charged me $10 USD for the third drink even though the room was an hour and a half past check in time. While we waited for our room we tried to get a lawn chair and we were kicked off 2 different ones because they wanted to rent them out. There were only a handful available for the hotel guest and all were full. A handful for the entire hotel is absolutely ridiculous. No hand towels or washclots in the bathroom and one 1 bath mat and the floor is soaked when we shower because it leaks. No extra towels even after we asked for them. Our bed was hard as a rock and my hips were screaming at the end of the week. There is a horrible echoing buzzing sound in our room. Right before we left for our excursion they wanted to us change rooms. I sad absolutely not we're leaving in 5 minutes and I don't have time or even want to pack the entire room I just unpacked 14 hours ago. Absolutely no frills with this resort ..no coffee, no water, nothing. You have to drag you suitcase through sand to get to the hotel itself. We had lunch here and it was $60....don't do it..lunch a 5 min walk down the street was $10 and so much better. The ONLY good thing is the view and ours isn't even that great because there is a big white concrete structure in front of our window. To see the sunset we have to leave the room and stand in front of someone else's room to see it. Maybe we should have moved rooms when the other one was available but we didn't know about the lack of sunset view untill after our excursion and it was too late. So ultimately DON'T stay in room 4! Also at 5:30am EVERY morning they took the cans and bottles away from the night before. They threw them in the back of a truck right at the bottom of the stairs for all the hear. Why they feel the need to to this at 530am vs at closing time in the early evening is baffling to me. So if you are only going for the view this is the hotel for you.