Usuário convidado
2 de agosto de 2023
Really frustrating experience. I had to anticipate check out by a few days due to an emergency at work which forced me to return immediately from Turkey. I also asked immediately the hotel also for a partial refund of the remaining days and I was first told that having paid by card there were no conditions and then that the accounting manager refused without giving any explanation. Reimbursement is a guest's right in this cases especially and the facility must always make itself available and find a solution not to take advantage of people. A demonstration of little seriousness and professionalism. Too bad because the room and facility were clean. Do not call taxis from the hotel because the location is very uncomfortable even if it is in the center and it will take hours to get there and go. I will never go back.
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