Avaliações do Burgu Arjaan by Rotana

Good but expensive a little bit

the hotel is great but the checkin was very slow

Good location

Clean and comfortable.

Karşılama güzeldi.Kaldığımız oda geniş ve rahattı. Restoranttaki yemekler fena değildi. Restorant çalışanları ilgili ve Güler yüzlü

Чистий та охайний номер але сервіс залишив не дуже враження приїхавши з чоловіком та дитиною ми не отримали відразу до номеру третій набір рушників та постіль щоб зробити спальне місце для дитини ( бронювала з урахуванням того що з нами дитина відразу ) піднявшись до номера відразу коли пройшли задуха неймовірна в номері але кондиціонер справився з цим десь через пів години та в загальному персонал привітний чемний та намагався надати максимум після прохання на праву до них 😊

Güzel bir Hotel

Hotel excelente! Quarto , restaurante e recepção Ensar e Neval ( parabéns pelo atendimento Muito obrigado pela excelente estadia Voltarei com certeza Localização, comida , colaboradores bem treinados Alta performance ! Super recomendo

Beautiful facilities with lots of lovely places to chill out including a gorgeous pool. The room was perfect, bathroom and kitchenette facilities had everything we needed. The bed was very comfortable. We loved the stunning view from our room on the thirteenth floor. Great food and service in all the restaurants including room service with a delicious buffet breakfast. The main reason we will be returning to Burgu Arjaan are the staff. All the members we engaged with were very efficient, kind and friendly. Naz from the front desk helped me with my terrible experience with a taxi driver who tried to scam me with loads of detours to ramp up his tariff. Naz dealt with the very rude taxi driver and then put me in a different taxi with a driver they could trust. It is not often you get such kind support from staff the way Naz assisted me. Much appreciated! The hotel is on the Asian side of Istanbul in Maltepe district, two minutes from the Metro station. The public transport is excellent. Clean facilities and thankfully is all air conditioned. There are lovely local cafes two minutes from the hotel with many grocery stores too. Looking forward to our next stay at Burgu Arjaan.

Ensar and the rest of the staff members where incredible. Such a great service no matter what we needed. Really reccomend staying here for anyone looking for a couples get away, gym is great with sauna and steam, food is great with a bar onsite, cannot ask for more!

Hotel is great. Service is also fine. Reception especially Ensar was great. Its location is convenient. Metro is walking distance and the mall is 1 stop (Kucukyali) on the metro and another one - Esenkent is 3 stops away. Beauty Studio Nail salon is walking distance and I had the best manicure and pedicure. I had a nice stay at the hotel.

The staff here have been absolutely amazing. I loved my stay here and the people were so kind. I felt comfortable and supported my entire time here and the reception were always happy to help. Harun Eve Neval were so sweet and so kind. Thank you to everyone at Arjaan by Rotana

We really enjoyed our stay at this hotel. The pleasant scent in the entrance area immediately creates a feel-good atmosphere. Room was clean and well-kept. The staff - whether at reception, in the restaurant or at the bar - were always super friendly and courteous, as was the cleaning team. The serious security measures also ensure that you feel completely safe and comfortable. Due to the time of year, you could only set the air conditioning to warm or ventilate, so the room ran very warm. We didn't use the air conditioning for the most part and often had the window open. Unfortunately, we couldn't leave it open for long during the day as there is currently a building site opposite. Of course, the hotel can't help that. Overall a great experience, would love to come back!

Ensar and Nevac have been of great service. They ensured that we were taken care of, assisted when needed and solved any problems we had. Despite having a language barrier they communicated effectively. Overall they provided great customer service.