Zaheer F
8 de dezembro de 2023
Unfortunately, our experience at the hotel fell significantly short of our expectations. Initially booking a triple room due to our young child, we encountered multiple challenges upon arrival. Heavy rain had caused a flood in our allocated room, resulting in a lack of electricity. This prompted several room changes, disrupting our stay, including an early morning request to vacate a room, which was particularly difficult with a child. Despite our repeated requests for a triple room, suitable alternatives were not provided, forcing us into an uncomfortable sleeping arrangement. Additionally, while the location was convenient, navigating the steep inclines with a stroller was extremely challenging. Promised breakfast provisions for our child were consistently overlooked, and basic amenities like milk and an extra blanket were repeatedly denied. Furthermore, the actual room conditions were a stark contrast to the images advertised, with cramped spaces and a malfunctioning TV. Despite our efforts to escalate these issues to the owners, regrettably, no action was taken. This lack of response compounded our disappointment, ultimately impacting the quality of our holiday. We earnestly implore a thorough investigation into these matters to ensure a fair resolution.
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