Home2 Suites by Hilton Jacksonville

Everything was great. We loved the hotel. The kids loved the pool. We had a great time.

Over this past year, I had the opportunity to stay at this hotel while traveling for business for one week a month. From my very first day back in April 2024, Kimmie was exceptional. On the first day that I arrived, I explained that I was working for a local hospital. When Kimmie realized I was working night shift, she moved my room to the top floor to avoid any unnecessary noise. In further conversation I was explaining how nervous I was that this was my first trip away from home and my family including a small child and my pets and she made everything so relaxed that I referred to her as "Mom". The room was well equipped with a refrigerator, microwave, dishwasher, and a clean King bed. The only thing missing was a smart TV to be able to watch or stream my favorite Networks. They even have electric cooktops, upon request. I had one waiting in my room each stay, compliments of Kimmie, when she learned that i preferred to cook my own meals rather than eat out every day. I returned to stay there every month for a week's stay over the course of the next 6 months. I was able to meet most of the staff and must include Paula on this review as well. She was also exceptional. When I learned that she was a transplant to the region from my hometown, of all places, we had lots to talk about. The breakfast bar served an adequate amount of healthy and non-healthy choices and I was very well pleased. I think the most important employee to me, however, was Sir Willie. I met Willie on my first trip. He is a super friendly feline employee! Needless to say, cat treats became part of my grocery list moving forward.i looked forward to seeing Willoe when I returned home in the morning and then again saying goodbye when I left for work in the evening. My very last trip was this month. I arrived at 11:00 p.m. and was feeling quite sad because 2 hours before I hopped on my plane I had to put my own cat to sleep. When I arrived in the parking lot and opened my door the first greeter was Willie. I picked him up and he began to purr immediately. It was truly comforting! I absolutely love that this hotel allows him to come inside the lobby and mingle with the guests as well. What saddened me the most was the morning that I had left, I was running late and was about to miss my plane, and I ran right past Willie and his girlfriend the black cat. It's still bothers me to this day that I did not hand him a few treats or bend down and take a moment to pet him. He was a comfort to me for the last 6 months. I did leave a bag of treats with Paula at the front desk, so Willie....ENJOY, but don't forget to share with your new friend!

I've been staying here now for about a month, and the service is beyond phenomenal! Nancy, who you'll meet in the café, is the absolute sweetest! She always greets you every morning with a smile, she ensures the buffet and eating area are consistently clean and stocked up with fresh foods! She'll stop anything she's doing just to make sure that your needs are met for breakfast!

The room was fantastic, the pillows and sheets were so soft, and the staff was amazing and super helpful. Paula was particularly helpful! We are in the midst of travel and moving has been a challenge as to be expected. This short stay helped relieve the stress!

The staff are AMAZING! Kimmie, Dimitrius, and Beka, at the front desk were helpful, friendly, and had such positive attitudes no matter what time it was or what the request was. Amanda, Diane, and Taylor, did a fabulous job keeping the entire hotel spotless! I caught a cold and left a note to request my sheets changed. I returned to a sweet note assuring me they did a deep clean and were hoping I felt better. The beds are really comfortable, the rooms are clean, and the set-up made it feel like a home away from home.

Service was great, room wasn’t so up to date wear and tear, blinds machine wasn’t working properly so couldn’t use but other than that I was satisfied. Thank you for the peaceful stay Home2suites always a great stay at these hotels. My marine was also satisfied with the stay for his mini vacation.

Very cozy hotel, the largest rooms, comfortable beds, good location close to everything, very friendly staff, always helpful, and very good breakfast. We will always return, unfortunately we couldn't use the pool but it looked clean…..

My experience includes an excellent comfortable bed with all of the amenities at a high level. Cleanliness all over, plenty of lights, excellent wifi,Great breakfast with friendly staff. Professional personnel at the front desk. Clean up personnel performs their tasks as expected. Located near good restaurants.

Kim (front desk) & Lori (housekeeping) make this hotel work. I’ve stayed at this hotel twice in two years for 6 weeks at a time. Like most visitors, working on base. Any problem I had Kim and Lori made it right. After 6 weeks you can get to know the staff and understand how hard they work daily. I would recommend this place if you are in for a longer trip.