Aerotel Jeddah - Transit Hotel in Terminal 1

The hotel appears brand new and is therefore in great decorative order. However, we booked 2 single beds and was given a double bed. The room only had 1 towel and there wasn't a kettle or any tea/kettle. Also there wasn't any WiFi available in the rooms. Furthermore I had to give a deposit on entry which I thought was a bit weird given this is a hotel where people stay for a maximum of 12 hours whilst they wait for the next flight. On the positive side the staff were very helpful and the room came with 2 bottles of complimentary water. I would stay here again if I had a long connection time as it does the job.

My flight was delayed by 4 days and they took my reservation even though it was for 4 days ago. I would have had to sleep in the airport bench for 10 hours had they not been so kind. Other than the fact of the room didn't have Windows it was great thank you so much

good for transit

Good in general

Centraly located in the Terminal 1, easy to find. Checkin is a nightmare, had 2 staff members (one man which seems to be the boss and a lady receptionist). No welcome, ask to see the reservation on m mobile and if I paid for it. Made me sign a blank piece of paper, no in on it. All electronic doors had an issue, so only way was manually opening the door. Yet if you got out of the room, no way to get back in. First time for me, felt like prison. Room was clean and good size. No window, no wifi signal. TV hardly working. Missing the chair to the desk. AC working one at 18°, could not get the temperature higher, a true freezer, yet without AC, a strong humid smell appeared. Shower put water all over the bathroom. Really no to recommend and staff needs really to be changed, so unprofessional.

Booked and pre-paid a six hour stay whilst in transit. Arrived 5 minutes before my reservation time to find a queue for check-in. One clerk doing the check-in watched by two male staff who were taking no part in the process. Each check-in was taking 10 - 15 mins to process. All seats in the reception area were occupied by family members of those waiting in queue which included a number of families with young children. Not effort was made by staff to mitigate discomfort for waiting guests, despite there being a large restaurant area with seating and buffet just behind reception that was unoccupied. After 90 minutes of standing in line I finally checked in. I enquired about a refund for the 90 mins I had paid for room occupancy but had been prevented from using. This was not given. Complaints made to customer services with a request for a 25% refund to account for the 25% of the time I had paid for the room and had been unable to use due to the inefficiency of the check-in process were replied to saying no refund would be made and no apologies were given. Exceptionally poor customer service in all aspects. Do not book here.