Joudyan Red Sea Mall Jeddah by Elaf

On arrival, it took a long time till the room was ready, when we enter the room the floor was slippery (as they just finish cleaning with out drying the floor) & my wife unfortunately slipped on her back & suffered from low back pain. In addition the room size & facility was for a regular room not a junior suite as the size was not matching the measurement described by the website; (Actual size: 43,2 m including the bathroom) although in website it was 50m, I ended up paying full price of suite for 2 days while in reality it was just a regular room. Moreover on the website the capacity was 3 people while in reality it was queen bed .. (1) During our 2 days stay we face a lot of difficulties with the staff, the A/C was not working properly we contacted the staff but no solution, they only give promises to fix. I had to call several time if I want my room to be cleaned & there is always excuses which I have never face in any other 5 star hotel that I used to stay in some of these excuses are ( the staff on break, the staff are busy). I had a bad experience at this hotel & I wished if I had the chance to check out immediately, but unfortunately the occasion that I came to attend was in this hotel. I’m sending this complain hoping that my feed back will be taken in consideration & work on these points, in addition I’m looking for refund for the money that I paid for a suite with an official apology from the hotel. I am confident that you stand for your customers as hotels posted on the website should be help to a high standard

موقع الفندق رائع وتميز الخدمات بالفندق تعامل جميع العاملين بلطف وحماس

Hotel location is excellent and inside one of the biggest malls in Jeddah and very close to Jeddah Circuit and Cornish. Room size and amenities were excellent. Staff especially room service supervisor Aisha and her staff were also excellent