Usuário convidado
1 de junho de 2023
I prepaid for our stay. They started to charge me when I checked in, so I showed them my receipt that it was paid for. The room was clean. I often stay at a Hilton, but this was the worst bed and pillows were awful! The bed was hard, and the pillows were flat. So then about 2 AM, I received a text from my CC company stating Hilton charged my card for the room that I had already paid for! I went to the desk in the AM and was told that I had to wait for the manager who was in about 10 AM. I had a seminar to attend but went to the front desk when I returned about 3 PM. They blew me off and acted like the manager was not there, but he was given my information. I found out later, he was there and they did not tell me. I called Hilton Corp. They were very nice and could see I paid but said I would need to go to the front desk and speak with the manager. I also called my CC company who also could not help me. After numerous stops at the front desk and being blown off each time, I finally spoke to the manager that told me he was sorry and would speak with his employees. I was to get a free breakfast and take care of the charge right away. I took advantage of the free breakfast the day I checked out. I told them to check the account because the manager said he would note the account that breakfast was free. I checked my CC later and found they charged me for the breakfast as well. Bottom line everything is still on my CC. I will never stay at a Hilton Garden Inn again! Untrained staff that does not care about their customers, hard beds and flat pillows.
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