Avaliações do Ji Hotel (Jiuzhaigou Scenic Area)

Resposta da propriedade: 非常抱歉給您帶來了不愉快的入住體驗，看到您反饋房間清潔存在問題，我們感到萬分愧疚。本應給您提供一塵不染的房間，卻出現了灰塵、頭髮和用過的筷子，這是我們工作的嚴重失誤。我們已經嚴肅批評了相關清潔人員，並會加強清潔流程的監督與培訓，杜絕此類情況再次發生。還好早餐種類豐富能讓您滿意，我們也很開心您總體體驗不錯。希望您能再給我們一次機會，下次您入住，我們一定以最乾淨整潔的房間迎接您，用實際行動彌補這次的不足。再次向您致以誠摯的歉意 。

Resposta da propriedade: Dear guest,Words cannot express how grateful we are for your glowing review and high recommendation of our Ji Hotel (Jiuzhaigou Scenic Area Branch)! We are truly delighted that you had such a wonderful experience with us.Our prime location is indeed one of our greatest assets, and we're glad it added so much convenience to your trip. Whether it was the close proximity to the shuttle bus terminal or the short walk to the national park ticket checkpoint, we aimed to make your journey seamless. It's also wonderful to hear that you enjoyed the dining options nearby, from the familiar KFC to the local flavors.We take great pride in maintaining our modern and new facilities to ensure every guest feels comfortable and at home. Knowing that our efforts paid off and that you had a restful stay means the world to us.Your intention to return is the highest compliment we could receive. We look forward to welcoming you back in the future and will continue to strive to exceed your expectations.Thank you again for choosing our hotel and sharing your positive experience. Have a great day!

Resposta da propriedade: Dear guest,Thank you so much for choosing to stay with us and for taking the time to share your wonderful feedback. We're delighted to hear that you had a pleasant experience during your one-night stay. Our prime location near the scenic area is indeed one of our highlights, aiming to offer convenience and easy access for our guests.We're especially glad that our receptionist, Liu Yu, left such a positive impression on you. She, along with our entire team, always endeavors to provide warm and friendly service. We will surely convey your kind words to her.It's great to know that you also enjoyed our breakfast. We continuously strive to maintain high-quality food offerings.We truly hope to have the opportunity to welcome you back in the future for another memorable stay

Resposta da propriedade: We're delighted to hear that you found our place comfy and clean, and that our staff were helpful. We understand that a 15-minute walk from the entrance might seem a bit long for some, Thank you for your feedback and we look forward to having you stay with us again.

Resposta da propriedade: Dear guest, we are truly delighted to hear that you had a pleasant stay with us. It's wonderful to know that our convenient location, just a 10-minute walk from the entrance area, met your expectations and that you found a variety of good food options nearby. Also, we are glad that you were satisfied with the cleanliness and comfort of the room. We strive to provide our guests with top-notch experiences, and your feedback is a great motivation for us to keep up the good work. We look forward to welcoming you back in the future and serving you even better.

Resposta da propriedade: Dear guests, thank you very much for your positive comments on our hotel. We will continue to strive to live up to your positive comments. Thank you again for your affirmation of the hotel. We look forward to seeing you again and wish you a pleasant journey!

Resposta da propriedade: Dear guest,Thank you so much for your feedback! We're truly glad to hear that overall, your stay was a pleasant one. However, we sincerely apologize for the inconvenience caused by the missing TV remote control. This is definitely an oversight on our part, and we've already taken immediate action to address it. Our staff has been informed to double-check all rooms to ensure that every item, including the TV remote, is in place for future guests.We appreciate your understanding and patience. Your comments help us improve, and we hope you'll give us another chance in the future. If you have any further suggestions or concerns, please don't hesitate to let us know. Wish you all the best and hope you had a wonderful time exploring the area!

Resposta da propriedade: Dear, I'm so happy to see your evaluation, thank you for your recognition and praise 😄 We are really in a good location here, you can walk to the entrance of the scenic spot, and there are many restaurants around, which is convenient for everyone to play and eat.What makes me even happier is your affirmation of our staff, helping guests solve problems is what we should do, and they will be very happy to get your praise. When you encounter trouble with payment, they help to pay on your behalf, you are too polite, and they also transfer money in return. I believe that this episode will also make your trip more special memories.Looking forward to your next visit, we will continue to work hard to provide you with more intimate services and let you have a better experience. I wish you a happy life and a happy day

Resposta da propriedade: Dear guest, thank you very much for your high praise of our staff service and check-in process, which is a great encouragement to our team, At the same time, we have taken note of the issues of cleanliness and facilities that need to be improved, and we will immediately start to formulate relevant improvement plans and implement them as soon as possible, striving to present you with a more perfect hotel experience in the future, looking forward to your next visit.

Resposta da propriedade: Dear guests, thank you very much for your positive comments on our hotel. We will continue to strive to live up to your positive comments. Thank you again for your affirmation of the hotel. We look forward to seeing you again and wish you a pleasant journey!