Avaliações do Johannesburg Marriott Hotel Melrose Arch
Johannesburg Marriott Hotel Melrose Arch
42 The High St, Birnam, Johannesburg, Gauteng, 2076, South AfricaVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4.4/5
Muito bom
65 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.4
Comodidades4.3
Atendimento4.3
Limpeza4.4
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Todas as avaliações(65)
Avaliações positivas(40)
Avaliações com fotos/vídeo(5)
Avaliações negativas(5)
Mercedes Patagnan
Quarto luxo (Deluxe King Room)
Hospedou-se em out 2023
Reservei para outra pessoa
173 avaliação
4.5/5
Ótimo
Publicado em 3 dez 2023
Proximity to the place of official business
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Usuário convidado
Quarto luxo (Deluxe King Room)
Hospedou-se em mai 2024
Negócios
19 avaliação
4.5/5
Ótimo
Publicado em 4 ago 2024
客人推薦的酒店,周邊還是挺安全的,晚上很安靜
早餐可選擇性不多
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Angela
Quarto Deluxe com 2 Camas de Casal
Hospedou-se em jan 2024
Família
57 avaliação
5.0/5
Excepcional
Publicado em 18 fev 2024
Simplemente excelente, personal atento en todo momento, buen desayuno inclusive tienen desayuno que puedes llevarte si estás corto de tiempo, definitivamente volveríamos.
O hotel é nota 1.000. Quartos super confortáveis, café da manhã, piscina e academia ótimos. Tem um bar lounge ótimo com drinks e snacks. Restaurante Key Stone é ótimo, funcionários muito atenciosos e prestativos. A localização é perfeita. Há vários restaurantes e opções de compras ao lado. A região é extremamente segura, ideal para quem quer paz e segurança.
Resposta da propriedade: Dear SolonFerreira, Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear that you had a fantastic experience during your stay with us. It's wonderful to know that you found our rooms to be super comfortable and that you enjoyed the great breakfast options we offer. We're delighted that you were able to take advantage of our pool and gym facilities, and that you found our lounge bar to be a great spot to unwind with drinks and snacks. We're especially pleased to hear that you enjoyed dining at our Keystone Restaurant and that our staff were attentive and helpful throughout your visit. Providing exceptional service is always our top priority, and we're delighted that our team was able to enhance your overall experience. We're also glad to hear that you appreciated our hotel's convenient location, with several restaurants and shopping options nearby. The safety and security of our guests are paramount, and we're delighted that you felt comfortable and at ease during your stay. Thank you again for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back again soon for another wonderful stay! Yours in Hospitality, Grant Markram Guest Relations Manager
doofy3E
Hospedou-se em set 2024
Negócios
4.0/5
Muito bom
Publicado em 20 out 2024
Wonderful check in and hotel bar. The pool and spa were great. My room was upgraded and very spacious. Room service food was bland. Great location; recommend walking to Grill House for dinner. Make a reservation. Check in staff were very nice. The restaurant bar tender made recommendations for us and always served us another round without having to ask. Staff were excellent.
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6/8
Resposta da propriedade: Dear doofy3E, Thank you for sharing your feedback with us. We're glad to hear you had a wonderful check-in experience, enjoyed the pool, spa, and your spacious upgraded room. It's also fantastic that our team, especially the bar staff, provided excellent service and great recommendations during your stay. However, we're sorry to hear that the room service food did not meet your expectations. We appreciate your comments and will share this with our culinary team to improve the dining experience. Thank you again for the recommendation, and we hope to welcome you back soon! Yours in Hospitality, Grant Markram Guest Relations Manager
Usuário convidado
Hospedou-se em nov 2024
Outros
2.0/5
Publicado em 13 dez 2024
I stayed here and for the most part my experience was great. Clean rooms, good food and efficient staff. The ladies in the travel desk helped arrange our tour to Soweto and airport pickups with ease. Junior in the club was attentive , friendly and very welcoming! Unfortunately , I had an odd interaction with a staff member. My first morning I went down to breakfast alone to meet up with the rest of my family and gave the woman at the host desk my room number. another female staff member whom I had never interacted with approached the desk and asked me if I had a tattoo on my back. I was extremely confused and she continued to ask me If I had any tattoos... Even just 1. She was adamant in knowing. She spoke to her coworker in their local language and the coworker did seem annoyed that she was asking me this. When I joined my family I told them about it and even said it felt like it was co- word for something. If you’re not aware, there is an epidemic of human trafficking around the country and that solo young women without tattoos are prime targets since they are less likely to be identified and specifically sought after. Apparently high end places are not immune to this. I am a woman in my twenties who initially appeared to be traveling alone and was randomly questioned if I had any tattoos. I’m not accusing anyone of anything but I think it’s cause for concern and very unsettling. Please vet employees throughly and ensure that guests are safe. Sometimes things are hidden in plain site. It’s a shame because besides that it’s a great hotel but unfortunately I probably won’t return.
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Usuário convidado
Hospedou-se em nov 2024
Casal
5.0/5
Excepcional
Publicado em 11 dez 2024
From the moment Mduduzi (who tour guided us both way and was amazing) picked us up from the airport to the moment he dropped us back off, our stay at Melrose Arch was absolutely INCREDIBLE. I travel A LOT all over the world in all types of accommodations from hostels to luxury hotels and I have never in my life had the level of customer service and genuine fun as I had from this staff. We made some of the fastest friends who made us feel like family for every second of our stay. Jean, Nakendi, Sweetness, Duma, and Lethabo were the absolute highlights of our stay. My face still hurts from smiling and laughing with them! I am truly going to miss every one of them! We usually wander out and about a lot more but aside from our tour with Happy who was also incredible, we didn’t want to leave the hotel because we were having so much fun with them. Every single one of the staff members were so helpful and kind and JOYFUL…I will have to come back to just hang out with my friends more :). In addition to the staff the hotel its self is gorgeous and the rooms are insanely comfortable. If I had enough money or points to move in, I would haha. Also, the food in the lounge was UNBELIEVABLY good!! We literally did not buy food or eat anywhere else for our entire stay, I could not get over it being complimentary for the gourmet quality it is! The customer appreciation wine tasting was also SO much fun! Please give all of them a big Christmas bonus and giant raises because they deserve the entire world! Thank you for everything and I can’t wait to come back!
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Usuário convidado
Hospedou-se em nov 2024
Casal
5.0/5
Excepcional
Publicado em 10 dez 2024
Excellent Hotel in Melrose Arch a gated secure and safe dining and shopping area. We stayed here for 4 nights at the end of of South African holiday as we were flying home from Joburg . Hotel has lovely pool area with plenty of sun beds and umbrellas although the poolside drinks and food choice was very limited with no cocktails which was a shame . The breakfast was okay but not a patch on the Bangkok Marriotts breakfast buffet . We stayed in a pool view room on the 1st floor which was lovely and quiet , Rooms are modern, comfortable and very clean . The archers bar at the hotel is very good and the food there was excellent also . Highly recommend staying here .
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Usuário convidado
Hospedou-se em nov 2024
Outros
4.0/5
Muito bom
Publicado em 9 dez 2024
This hotel is situated in the Melrose Arch, with clean functional rooms with plenty of power outlets of various plug types, good selection of restaurants, and good conference facilities. As the establishment is within secured Melrose Arch area, you can walk within the secured area to visit many shops, cafes and restaurants and enjoy outside seatings as well. Highly recommended for business stay as well as for leisure.
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ZA_Globetrotter
Hospedou-se em nov 2024
Negócios
4.0/5
Muito bom
Publicado em 1 dez 2024
Excellent location close to shops & restaurants. Safe to walk about in Melrose Arch at night and busy with lots of people out and about. Hotel offers excellent service, good food and is very well maintained. Rooms are spacious, great pool & gym. Highly recommend this hotel.
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Resposta da propriedade: Dear ZA_Globetrotter, Thank you for your wonderful review! We’re delighted to hear that you enjoyed your stay and appreciated our prime location in the vibrant Melrose Arch precinct. It’s fantastic to know you felt safe and enjoyed the lively atmosphere, as well as the excellent service, delicious food, and well-maintained facilities we strive to provide. We’re glad you found the rooms spacious and enjoyed the pool and gym. Your recommendation means so much to us, and we look forward to welcoming you back for another exceptional stay in the future! Yours in Hospitality, Grant Markram Guest Relations Manager
Nokwazi M
Hospedou-se em out 2024
Negócios
5.0/5
Excepcional
Publicado em 27 nov 2024
On behalf of the CONFCO & GMT Women Creating Wealth Summit team , we would like to express our sincere gratitude and appreciation for the exceptional support and hospitality extended to us during our recent event at the Marriott Johannesburg. From the moment we arrived, we were impressed by the stunning venue, which exceeded our expectations. The space was not only beautiful but also perfectly tailored to meet the unique needs of our Summit. The professionalism and warmth of the staff played a vital role in ensuring the event ran smoothly from start to finish. We were particularly impressed by how the venue team went above and beyond to assist with our requests, always with a smile and eagerness to help. The friendly, efficient, and attentive service we received made a significant impact and contributed immensely to the success of the event. While there are many individuals who deserve recognition, it would be impossible to name everyone, but rest assured, every member of the team worked tirelessly to ensure our clients were satisfied at all times. We are truly grateful for their dedication. It was a true pleasure working with the Marriot team, and we will undoubtedly be recommending the Marriott Johannesburg to others for future events. Thank you again for making the GMT Women Creating Wealth Summit such a memorable and seamless experience. We look forward to hosting more amazing events at your establishment in the near future.
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Resposta da propriedade: Dear nokwazim681, Thank you so much for your glowing review and kind words about your experience at the Johannesburg Marriott Hotel. It was truly an honor to host the GMT Women Creating Wealth Summit, and we’re delighted to hear that your event was such a success. We’re thrilled that our stunning venue, tailored setup, and exceptional service exceeded your expectations. Knowing that our team’s professionalism, warmth, and dedication contributed to the seamless execution of your Summit means the world to us. It’s always our goal to ensure our guests feel valued and well-supported, and your recognition of our team’s efforts is incredibly rewarding. Your recommendation of our hotel for future events is the highest compliment we could receive, and we’re so grateful for your trust in us. We can’t wait to welcome you back and assist in creating more memorable and impactful events. Yours in Hospitality, Grant Markram Guest Relations Manager
naeemsiddiqi
Hospedou-se em out 2024
Negócios
4.0/5
Muito bom
Publicado em 24 nov 2024
The Melrose Arch area is walled, and is very safe to walk around. Lots of restaurants and a mall nearby with a few stores. The hotel itself is clean, well appointed and has excellent staff. Rooms are comfortable - although the AC's in the room dont go below 22C. I reported it, and was told maintenance would check but no change. if you like your room colder, you're out of luck. The showers dont have a door, so water seeps to the rest of the washroom unless you use the floor towel to stem the flow. Rooms are reasonably quiet but not soundproof. Breakfast is reasonably well organised with good variety. Not everything is labelled so ask. The eggs order can take a while so order early. Club M is excellent. The gym is small and limited for a hotel of this size. Curiously, there are 3 lat pull machines and 1 cable based one where you have to constantly change height and equipment to do various exercises. Internet is fast.
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Resposta da propriedade: Dear naeemsiddiqi, Thank you for taking the time to share your detailed feedback about your recent stay with us. We’re thrilled to hear that you enjoyed the safe and vibrant Melrose Arch area, as well as our clean and comfortable hotel with excellent staff. It's also great to know you appreciated the breakfast variety and MClub. We regret to hear about the challenges you faced with the air conditioning and the design of the showers. Your comments regarding these and the gym equipment are valuable to us, as they help us identify areas where we can improve our guest experience. I’ll ensure your concerns are shared with our maintenance and management teams for further evaluation. Thank you for highlighting both the positives and areas for improvement. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future. Safe travels! Yours in Hospitality, Grant Markram Guest Relations Manager
JacquelineDxb
Hospedou-se em abr 2024
Casal
5.0/5
Excepcional
Publicado em 20 mai 2024
Earlier this month, we enjoyed a four-night stay at the Marriott Melrose Arch. The check-in staff were exceptionally cheerful and helpful, providing a warm and welcoming start to our stay. The property was relatively new, the rooms really spacious with very comfortable beds, high-quality linen and all the necessary amenities needed for our stay. The bathroom was large, clean, and had good towels. The in-house restaurant offered a varied menu and breakfast was delightful. The service staff, along with Chef Escobar, were outstanding, ensuring our comfort and satisfaction. Chef Escobar even assisted with menu choices and followed up to ensure we were pleased with our meals. The hotel's location was ideal, situated in a self-contained gated community in Johannesburg, providing an extremely safe environment. We felt really safe walking around late every night, exploring the numerous bars and restaurants in Melrose Arch. Additionally, there is a shopping strip and mall just five minutes from the hotel, which hosts a weekend market. The hotel also offers a private car service for trips to Rosebank or other areas, albeit at a higher cost than Uber. However, it is a secure option for those needing transportation. Overall, our experience at the Marriott Melrose Arch was excellent and we highly recommend it for its superb service, comfortable accommodation and prime location.
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Resposta da propriedade: Dear JacquelineDxb, Thank you for sharing your wonderful experience at the Marriott Melrose Arch! We're thrilled to hear that you enjoyed your stay with us. We are delighted that our cheerful and helpful check-in staff provided a warm welcome, setting the tone for your stay. It's great to know that you found our property new and well-maintained, with spacious rooms, comfortable beds, high-quality linen, and all the necessary amenities for a comfortable stay. We're also pleased that you appreciated the large, clean bathroom and good-quality towels. We're glad you enjoyed the varied menu and delightful breakfast at our in-house restaurant. It's heartening to hear that Chef Esteban and our service staff went above and beyond to ensure your comfort and satisfaction, even assisting with menu choices and following up on your meals. Our location in the self-contained gated community of Melrose Arch offers a safe environment, and we're pleased that you felt secure exploring the numerous bars, restaurants, and weekend market. The proximity to shopping and the availability of a private car service for trips further afield are added conveniences that we're happy to offer our guests. Thank you for your high recommendation of our hotel for its superb service, comfortable accommodations, and prime location. We look forward to welcoming you back on your next visit to Johannesburg! Safe travels and see you soon! Yurs in Hospitality, Grant Markram Guest Relations Manager