Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)

The hotel is located conveniently across Komtar in JB. Just a short walk from the CIQ Complex, with a 24-hour convenient store below and HDL hotpot which is open till 5am.

Booking no. *********** I am writing this message with great disappointment to express my dissatisfaction with my recent stay at your hotel. The experience left me extremely frustrated and angry. As shown in the attached email, at 10 PM during my stay in a two-bedroom suite, the bathroom in the master bedroom started leaking extensively. I made three phone calls to your front desk, and each time I was told that someone would be sent up immediately to address the issue. However, I waited for 25 minutes with no response. It was only after I personally went down to the front desk to inquire that someone began contacting the maintenance manager using a mobile phone. Approximately 15 minutes later, someone finally arrived to fix the bathroom ceiling. I was staying with my 70-year-old parents and my 9-year-old child, and after nearly 40 minutes of waiting in the middle of the night, I repeatedly requested a room change for us to rest, given the late hour. After another 15 minutes, we were finally assigned a similar room type. When we moved from room 3302 to 2902, we were informed that the keys to the other bedroom and bathroom could not be found. After more than an hour of waiting and waiting, it was not until 1 AM that my family could finally rest. This was an extremely terrible experience.The next morning at checkout, I discussed this issue with the on-duty manager and requested a resolution and compensation plan. The on-duty manager promised to get back to me as soon as possible. It has now been five days, and I am still waiting for your response.I urge you to address this matter urgently and provide a satisfactory resolution.

Very happy with the room service. Thank you for the birthday surprise. I am so blessed. Kind gesture of hotel.

Best hotel that I ever stayed in JB. It’s always booked out because the location is so good, just above haidilao and just a short walk away from the customs! Clean amenities and big rooms with living room area. Love the huge toilet and dressing as well.

I was shocked when I walked into my room! It was so sleek, beautiful and clean! I love the appliances provided, the giant mirror, the walk in vanity area! It was a perfect stay for me! Some dust here and there and a little wear and tear on some corners but nothing that affects the stay. Will definitely come back!

Hotel was spacious and comfortable. With useful amenities like the microwave and a good sized fridge. Location was superb as near the CIQ and malls, convenient for us to get around. Hotel is not new but relatively clean enough. There is also a 24hr eating place right opposite the hotel which was very convenient. Enjoyed our stay at Suasana (: