Efteling Bosrijk

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I recently had the most horrendous experience at Efteling Village Bosrijk, where I booked a luxury woodland house for a whopping €1,488, expecting a premium stay. However, what my family and I encountered was nothing short of a nightmare, and I hope this review serves as a cautionary tale for anyone considering a stay here. We arrived late, just before 1 am, and were instantly appalled by the condition of our luxury woodland house. The house reeked of a terrible odour, both toilets were filthy, and to our absolute horror, we found human faeces smeared on the toilet wall (photo attached). We immediately contacted reception, and within half an hour, we were offered another property. However, this was not the luxury woodland house we paid for, but a regular woodland house, lacking a sauna and being slightly smaller. After repacking our luggage and moving to the new house, we discovered it was missing basic amenities like shower gels, shampoo, and even hand soap. By this time, it was nearly 3 am, and with two small children, this was nothing short of a disaster. We couldn’t shower or wash our hands and were left without any assistance as the receptionist had left. The next morning, we approached the reception to report that the new house was also dirty, with dust, dead spiders, and filthy toilets. The reception acknowledged that the house wasn’t prepped for guests but promised it would be cleaned while we spent the day in the park. Though some cleaning was done, the towels provided were of such poor quality and dirty that they were only fit for floor mops (photo attached). We spoke with reception staff member Stefan, who had limited authority to address our concerns. We then contacted the hotel manager, Robert, requesting a price reduction for our 3-night stay, arguing that we deserved a refund for the first night due to the unacceptable conditions. Robert offered a mere €150 credit note, citing the difference between the luxury woodland house we booked and the regular woodland house we stayed in. This offer was an insult, especially given the severity of the issues we faced. Robert refused to provide a refund, claiming that since the house was now cleaned, we had the option to move back. This was utterly ridiculous and demonstrated a complete disregard for customer satisfaction. Our stay at Efteling Village Bosrijk was marred by unclean facilities, a lack of basic amenities, and poor customer service. Despite the eventual cleaning, the experience was traumatic and far from the luxurious stay we paid for. I strongly urge potential guests to reconsider booking here, as our ordeal was a testament to the hotel’s lack of care and professionalism. This experience was one of the worst we have ever had (and we travel a lot), and I hope this review helps prevent others from enduring the same. Efteling Village Bosrijk, you need to seriously rethink your standards and customer service policies.

We first visited Efteling some years ago and stayed in the Efteling hotel. This time we had a lakeside house and it was wonderful too! Very spacious and comfortable with all the amenities you could want as well as our own sauna and whirlpool bath! There was sparkling wine waiting for us when we arrived and a birthday cake in the fridge which we had ordered in advance. The kitchen had a Nespresso coffee machine which was perfect for a morning coffee outside watching the birds and ducks. The house was very near to the reception, shop and restaurant as well as the swimming pool that was a lot of fun (especially the lazy river!) The walk to the park was easy too and you get to go in early through your own gate. All very well organised, comfortable and made my daughter’s birthday special.