Avaliações do Microtel Inn & Suites by Wyndham Kannapolis/Concord

This was possibly the worst hotel experience I've ever had -- and I've stayed at hundreds of hotels across the United States. The room we booked (through a third party, Trip.com) was advertised as a King, non-smoking, with free breakfast. The first room we were given smelled so strongly of mold and mildew that I couldn't even enter it; the next room (while labeled as "non-smoking") reeked of tobacco smoke. It was getting late -- and we didn't want to trouble the front-desk staff -- so we took the tobacco room. We opened the window, but the screen was missing. We crawled outside to retrieve the screen, but it had large holes in it. We opted to tough it out with the tobacco stench rather than opening ourselves up to bugs, so kept the window closed. Later we realized that the stench of the bed sheets was even worse, so slept very little that night. As for the bathroom, we cleaned it ourselves. We wiped it down with anti-bacterial wipes, as there were dried-up urine stains on the toilet lid, green (soap??) scum in the bathtub, oily residue on the floor, dirt in every corner, and bugs in the shower curtain. There was no breakfast; there was not even coffee ("due to COVID," that is, profit maximization). I had to beg the front-desk staff for a blow dryer and iron. She claimed that, "due to COVID, lots of guests had stolen or broken" blow dryers and irons, and "we couldn't get shipments" of new ones. I mentioned that we didn't have hangers in the closet -- or even closet rods to hang the hangers on -- and she merely rolled her eyes and blamed it on the guests. How can Wyndham even, in good conscience, have its name on such a place? I’ve written to Wyndham, but of course, have received no resolution yet. If Trip.com can do anything on our behalf, we would be most grateful.

The guy at the front desk was rude and uninterested. We got to the room and the key unlocked the door, but the door wouldn't open. While my husband went back to the front desk, two more people on the floor had to kick or shove their doors open. It took us 4 tries to get in the room. Maybe we should have stayed in the hall, because the room was awful. The "mobility accessible" room barely allowed my wheelchair to pass. When I entered the bathroom in my wheelchair, there was no room to close the bathroom door, it was that small. The sink didn't drain. The bathtub was dirty. The walls were dirty. There was a weird odor in the halls and the room. People were fighting and screaming in the hallway, hitting the walls and our door. The hotel staff called the police, it was that bad. There was another screaming match at 3 AM, and another call to the police. They are probably on speed dial. The ice machines weren't on each floor, you had to go back to the lobby. There was supposed to be a hair dryer in the room, but there wasn't. There wasn't even an alarm clock. The entire experience was just awful.

DO NOT STAY HERE!!! I am appauled that Wyndham promotes this establishment as the conditions are deplorable... bugs, unsanitary environment, drug users & panhandlers!!! Do not believe the pictures nor reviews the health department needs to come in & sut down!!! I was over 500 miles away from home & being ghst it was the holiday weekend, I was unable to find other lodging - I am traumatized 😢 I reserved 4 rooms for my family's visit and I am sadden that I subjected anyone to these conditions 😡

There were burns and stains on the linens, the toilets, the bathtubs, and the floor. The hallways smelled like burnt feces, and the staircases had questionable paraphernalia in the corners. As we were about to exit our room to check out, we found a shoebox with concerning items in it that housekeeping clearly either ignored or missed, causing us to be concerned with what else was not done. We did not feel safe with who was hanging around the parking lots at night, and was even approached by a man talking about sex trafficking then found him hanging around our hallway later that evening (his room was on a different floor, other guests confirmed he had no business up there). The amount of trash behind the building was disgusting and showed what kind of care was being given. Overall, NOT worth the price.

This was my worst experience ever at a Wyndham hotel. The Front desk clerk was Rude & IGNORANT. The tables in the room where sticky. The toilet had stains and the carpet was dirty.There was only one set of towels in the Bathroom. This particular Wyndham should be closed. If it not closed there needs to be a Shut down to do a Massive cleaning and Definitely some Customer Service Training for the front desk staff. I'm a Wyndham rewards member and they would not Honor the members late check out Policy. I would not Recommend this Particular Wyndham hotel to a Dog. TERRIBLE EXPERIENCE GHETTO GHETTO GHETTO