Meander01197186108
10 de outubro de 2024
We stayed at Cintacor Island Resort from October 6th to 9th and have a mixed feeling about the place. The resort location is amazing and provides amazing views. The Infinity pool has got some of the best views overlooking the Arabian sea especially the sunset. If you are lucky you can also see dolphins swimming at the same place. The staff is exceptional. Right from Seraphim at the front desk to the housekeeping and restaurant staff, Mr Ganesh...everyone went above and beyond to take care of our needs. I would even commend both Mr Sunil and Ravi who organised the activities at the resort like Nature walks, Dolphin Ride and water sports like speed boating, banana boat ride, jet ski etc. The Jolly Rogers club at the island was quite lively and well equipped to spend evenings at the resort. Now the part that needs major improvements...The restaurant service was exceptionally slow. We tried ordering food at the restaurant and even from the room. Every time it took an hour for the food to arrive at the table. Room service was quicker. By the third day they had setup a buffet which was much needed. The staff was extremely courteous and very apologetic. The food, when it was delivered, was good. I wouldn't say the same for the restaurant manager. We even asked to speak with him but he did not come to meet us at all. The SPA was under maintenance. The island has one jet ski and that too broke down...so options were limited. On our last night we had to spend 4 hours without electricity from 2.30 AM to 6.30 AM. Tried reaching the front desk with no response. Finally got a couple of hours of sleep when electricity was restored. We wanted to speak with the MD who was at the resort at the same time. Unfortunately he didn't come to speak to us either. Overall, we didn't feel satisfied with the stay. Especially with the amount of money spent, we feel that we deserve better facilities, definitely not expecting to spend 4 hours at night without electricity. Apart from apologies, we didn't get anything else from the staff over there. Not sure if they could do anything else too. Like I said, overall it was a mixed experience. Would we go there again based on this experience, perhaps not.
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