Country Inn & Suites by Radisson, Katy (Houston West), TX

Great location and people there, will stay in the next time also.

服務很差，前台電話打不通，在機場等車等了好久，到現在還在等

Nice ambiance in the lobby also smells very good as soon as you walk in. Rooms are spacious and nice view of the water park and the mall. Staff is really professional and the housekeepers are doing really great job. Breakfast was great too and different both the days we stayed.

I travel virtually continuously to manage 34 medical centers. This hotel has the cleanest pool ive seen a awhile! Breakfast was great!

It’s private own business but service was exceptional own was very helpful we have no light and my wife have medical issues I request Mr vakas I believe that was the name of owner He immediately try to help he didn’t disappoint me and find room for me after two of my family members has same problem he arrange two more rooms I highly recommend people to go there and see for your self that how good these people are I give him 100 star rating Sincerely Syed Refaie

A wonderful stay during hurricane Beryl! Hotel was clean and comfortable! Room was spacious with a great mini fridge for our food. Continental breakfast was delicious! Staff was very friendly and helpful. Couldn’t ask for a better place to stay! Highly recommend if you’re coming to Katy, Texas

One of the cleanest hotels I have stayed at. Comfortable bed. Great guest services. Jacob at the front desk is very helpful, and accommodating and very friendly. Awesome location. Breakfast is included also.

This hotel is filthy. There were yellow stains on my bed pillows, and they smelled strongly of urine. There were about ten missing buttons on the phone. The room's desk was broken and falling apart. Could not read the numbers on the tempostate. The wall has holes, the carpet has stains, and the chair has stains. Remote control for the TV needed batteries. Even though there are only three floors, the ice machines on the first and third floors were broken. The front desk clerk informed me that the property was not in good condition because the company would not hire more workers. They moved me twice after I complained to the front desk, and the rooms were worse both times. After I repeatedly voiced my complaints to the front desk clerk, the property manager showed up and told me I had to leave because the clerk had lied and claimed I was causing trouble. False; my desire was for a clean room. After maybe three hours at the property, the manager forcibly made me leave and would not reimburse me for the one night I did not even spend there. I was subjected to prejudice and threatened with an unnecessary call to the police. While I was trying to make another hotel reservation over the phone, the representative could hear the property manager being irrational and unkind to me. She was shocked at what she was hearing. I lodged a complaint with the corporate office. I have provided my information and am waiting on a call from the general manager and property owner. Even after placing several calls and sending emails, I have not heard back from anyone. I would like my money reimbursed. You stay at this hotel you will only be disappointed.

We were greeted by friendly, helpful staff. When realizing we had other family members staying here they put us all on the same floor. They shared with us places we could go according to our interests. The rooms are spacious, clean and tidy. A free hot breakfast is served every morning.