Hôtel KLE, Kaysersberg

Five stars for location (30 second walk from the heart of beautiful village), four stars for room and breakfast, four stars for staff (very helpful and accommodating), three stars for shower (good water pressure but really space) and zero stars for internet access (absolute worse Wi-Fi access of all the hotels we stayed in during our three week trip). So, if consistent Wi-Fi is important to you when you travel, avoid this hotel at all costs. But, if not, enjoy your stay in this lovely centrally located little gem of a hotel.

The service is impeccable and sincere, and the historical property is just awesome. Room is more than comfortable, though the shower was smaller than usual. Very thoughtful coffee and tea supplies. Excellent value.

Stayed at the KLE whilst visiting Kaysersberg at the end of 2023. My room was very nice - with a bath rather then a shower, which was a bit different to what I'm used to but I adapted! Located a five minute walk from the large car parks but an otherwise good location in the town.

This is a lovely small hotel with well thought out rooms and friendly & helpful staff. We were here for just one night, passing through on a walking holiday, but the Kle team really made it memorable. I had mentioned our dietary needs in advance of traveling and they made a big effort to make sure we had plenty for breakfast. Thank you Team Kle.

I stayed three nights at KLE, and I would definitely go back if I were to stay in Kaysersberg again. Very central location. Very nice rooms. Good breakfast. And generally very friendly staff. Parking about 200 meters from the hotel

I am a Platinum Member of Best Western and had booked a "flexible member rate" room at the Best Western Site of Hotel Kle, so there would be no costs if I needed to cancel my booking. I actually needed to cancel my booking shortly after and did it through the BW website. When I checked my credit card bill three weeks after the cancellation, I found out that Hotel Kle had charged my credit card to the full amount, although I had booked the flexible member rate! I was really shocked as I travel a lot and this has never ever happened before. Not with Best Western, not with other hotels. The hotel hadn't realized that they had made a mistake. There hadn't been a reimbursement within three weeks. So I first called them and told them that they made a mistake and asked to reimburse me my money back. The lady on the phone said she had to talk to the manager first, she couldn't tell me if they would reimburse. So I sent my cancellation confirmation to them via mail, asking again for reimbursement. They answered the next day that the reason for charging my credit card was "pre-authorization". I honestly couldn't believe what I read. Why would a hotel pre-authorize my credit card after a cancellation of a flexible member rate? And pre-authorizations never appear on my credit card bill anyway. They charged my card for no reason and didn't admit they made a mistake. But they reimbursed it then. Anyway, something like this shouldn't happen. And if it did, they should realize themselves that they made a mistake and reimburse - and not wait for the customer to ask his money back.