Usuário convidado
25 de junho de 2023
As regulars with Marriott and Titanium Elite members, we've stayed at countless Marriott properties across the globe. However, our stay at SpringHill Suites by Marriott Atlanta Kennesaw is one that we will remember for all the wrong reasons - it stands out as the worst experience we've ever had at any hotel worldwide. We arrived exhausted after a long journey from Asia, hoping for a peaceful night's sleep. Unfortunately, this was not to be. Late at night, we were rudely awakened by loud, explicit music from the room below. Not only was the volume disruptive, but the content was entirely inappropriate, containing explicit lyrics not suitable for any family environment. The hotel's tolerance of such noise raises serious questions about its suitability as a family-friendly or safe place to stay. Adding to this, the room phone was not working, and our message to the front desk via the app went unanswered, leading me to personally visit the front desk. The staff member, while polite, did not handle the situation appropriately, merely asking the disruptive party to turn down their music instead of off, which should have been the appropriate action given the late hour. The following day, the ordeal continued when we were woken up by housekeeping, and later rudely confronted by a front desk staff about our late check-out, a privilege we're entitled to as Titanium Elite members. The disregard for our status and the privileges associated with it was a stark departure from what we've come to expect from Marriott properties. To make matters worse, I received an unjustified email from the hotel manager accusing me of yelling at their staff - an accusation that is utterly false. While I did assert our rights as elite members firmly, I did so politely. In summary, our experience at SpringHill Suites by Marriott Atlanta Kennesaw was anything but pleasant. The disturbing noise, the failure to adhere to the privileges associated with our status, and the unfounded accusation from the management left us with a sour taste. We believe that a full refund for this stay is entirely justified and sincerely hope that the management takes immediate corrective measures to prevent such experiences in the future. Given the current situation, we cannot recommend this property as a safe, comfortable, or family-friendly place to stay.
Traduzir