Usuário convidado
10 de maio de 2023
My wife and I booked a reservation to stay here May 7 - 10 (room 125) for our son's graduation at KSU. Having weeks earlier had an excellent stay at Hampton Inn & Suites in Braselton GA, we had high hopes for this location as well. Unfortunately though, this location is significantly older than the Braselton location and our room showed it. The room itself was dark, dank, and musty, enough so that both my wife and I felt congested just being in the room. We even noticed a dime-sized area of what appeared to be black mold on the ceiling above the shower head. But the worst part was the hard-as-a-rock bed with sloped edges, which we didn't notice until bedtime. This all made for a very uncomfortable and restless night with little sleep. When I got up in the morning, my back and shoulders just ached from that hard bed. I grabbed a cup of coffee in the breakfast area (which was warm, at best) and reported the bed issue to the front desk. Though they were somewhat apologetic, there apparently wasn't anything they could do to make things better. All of the rooms (I was told) have the same mattress type. Therefore, I informed them that I would have to go elsewhere for the remaining evenings as there was no way I would attempt to sleep on that bed again. I also made it clear to them that this was a big inconvenience for us not to mention a big risk as many of the surrounding hotels were all booked for graduation. They could have cared less. They deducted about $50 from my bill for my troubles, but I still ended up paying around $120 for the room that night. So much for the Hampton "guarantee"! Thankfully, we found a great room over at the nearby Home2 (also a Hilton property) at the same price. That place is very new, has comfortable beds, and is quite clean as well. My only regret is that we didn't start our trip at Home2. I for one will never visit this Hampton again -- there are much better alternatives, even within the Hilton family of hotels.
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