Kew Studios and Rooms

Não consigo recuperar meu depósito.

The location is excellent but the flat we had needs some refurbishing. Bathroom doors couldn’t be closed properly, cupboard doors were loose, the microwave handle was also broken. The most importantly it was really tiny compared to the impression we’ve got from the photos posted on the internet.

OK okey!

Primeiro, os pontos positivos - cama adorável e confortável, roupa de cama de boa qualidade e cortinas blackout garantiram uma boa noite de sono. A localização era conveniente para nós. A chaleira, chá e café e biscoitos foram apreciados. No entanto, houve muitos pontos negativos, apesar do relativo baixo custo de um preço inferior a £ 100 por noite. Os acessórios e acessórios estavam em péssimo estado, caindo aos pedaços e enferrujando. Começando pelo guarda-roupa, estava bagunçado e a porta não fechava direito. O assento do vaso sanitário estava extremamente solto, dificultando muito o uso. O chuveiro se soltou e o chuveiro (inferior) não pôde ser inclinado. A torneira da bacia estava quase desligada, dificultando ligar/desligar e alterar a temperatura. A chave da porta externa era difícil de usar até que você aprendesse a usá-la. Faltavam coisas que deveriam estar lá, independentemente do preço, incluindo luminárias de cabeceira, ou pelo menos uma, para que não precisássemos sair da cama para desligar a luz depois de ler. Além disso, um tapete de banho para quando você sair do chuveiro teria sido apreciado.

This was probably the worst accomodation that I have ever stayed in. Luckily we were only booked for one night. The list of issues is long, and inludes blinds not secured to the wall or not covering the whole window, damp patches on ceilings and walls, broken furniture, dirty bed linen, missong wondow handles, missing shower screen and a faulty shower head. My honest advice to anyone would be to avoid it like the plague.

Friendly welcome, great location close to the Tube, coffee and kettle, good shower, an excellent place for a short stay in the area. Kew Gardens is an easy walk away and there is a supermarket as well.I only stayed for one night, but it was more than adequate and warm.

After reading all the reviews, I knew what I was letting myself in for, we had room 3 very tight but clean only one pillow each, bed very spongy, husband turned over I fell out, shower worked well once hubby sorted the taps out! Tea and coffee plenty of and biscuits, two towels, issue with key on entering property, tilt up then open, never saw owner first nor last! Not sure about breakfast as no one to ask, well I could have when we couldn’t get in at 10.30pm, but we left at 8,00am, you can hear the other guest, especially if there is silly giggling girl like we had in room 5, fantastic area for Kew Gardens parking didn’t seem to bad but we parked in Sainsburys under horizon app! £9, would I stay again probably not, but it served its purpose, tired and basic but bedroom/bedding clean!

Received a phone call 20 hours before check in to tell me my room was unavailable. I booked and in full in October 2022 ready for my trip. They have not refunded my money. A complaint has resolved nothing. I am disabled and travelling alone. Disgusting.

Booked last October for June as in London for a gig. 24 hours before arrival they phoned to cancel. I explained I had disabilities and that finding alternative accommodation this late would be near on impossible and extremely expensive but they couldn't care. I suspect they resold my room at a higher rate due to the demand for London hotels that day with 3 big gigs on. Legal or not this is morally wrong and not the way to treat customers especially in a hotel environment as you are taking away a roof from over someone's head. There was no real apology or attempt to improve the situation nor was there a concrete date of when I would receive my refund which I am legally entitled too. Heartless greedy vultures run this place and I urge anyone and everyone to avoid at all costs.