Usuário convidado
16 de setembro de 2024
Booked this room months ago for a 2 b+b + 1 dinner night stay, stayed on ground floor,room only has internal window facing the hallway so no natural light and strong damp smell from bathroom,bed was comfortable,kettle and coffee machine in the room but no milk, went to bar and ordered 1 pt Heinekin + 1 soda water and lime, recieved €34.40 change from a €50,told staff that they shortchanged me and they then gave me the correct change and told me they mistakenly charged me for a spirit, we were leaving the bar at apx8.50pm when the bar manager then shouted at us in frount of everybody in the bar saying we didn't pay for our drinks, we explained to her that we had paid and were shortchanged and then given the correct change,she said that it wasn't entered on the till, we confronted the staff who served us who said we had paid, so then the manager apologised and we left the bar,so we were given change from a till that they didn't enter our payment into??? No hot water next morning for shower but was ok morning after,breakfast was excellent, staff very attentive,informed hotel manager when we checked out about bar incicent and he said he would have to check it out with the staff, and did apologise to us about it.
Traduzir