Wigot Gardens

This hotel is a heaven in Kisumu. The location is perfect away from the busy and noisy town. The hotel is well taken care of and looks great. The swimming pool overlooks the city and the views are super wonderful. The staff starting with manager Phelix and Jeff were very helpful and friendly. Victor in the restaurant was nice too. T Food was great and very tasty. We will definitely come back.

Spent 3 nights with the family there. It is at a great location and the pool is amazing. Service was good and responsive. Room was big but would require a few minor cosmetic repairs. Value for money. Would stay again.

We took the family to this hotel, as we have before, to swim, have lunch and enjoy the afternoon. We asked to hire 5 swimming towels for the children. Ordered drinks, eventually ordered lunch when we managed to locate a waiter again, still no towels. Sent one of our children to ask yet again for the towels…Lunch took forever, the pizza was basically cheese on bread, barely seen tomato pizza sauce under the cheese if it was even there! Specifically ordered white ugali but they brought brown. Children’s chicken nuggets had a strange spicy coating under the Indian style batter - not chicken nuggets at all. We saw many nice plates of chips being taken to other tables who were clearly known but ours were broken, not good tasting or anything. Meal and another order of drinks later (drinks order also wrong), we decided to just give up and leave. Asked for the bill…waited…asked for the bill again, sat waiting and eventually they brought it. Expressed that we weren’t happy, they are ‘sorry’ but it’s fine being sorry after a category of errors. It spoilt our afternoon totally and what’s more we had spent a lot of money on 2 taxis to get to this particular hotel. After this experience, I don’t think it’s a place to return to. The staff don’t care, they are slow, can’t even bring the bill when asked.

This was my third visit. Stayed two nights. As before it was a lovely experience. We were upgraded to Super Deluxe accommodation at discounted price. Very clean, spacious, comfortable. Excellent balcony for relaxing listening to and watching weaver birds and beautiful views. Friendly and polite staff. Good food. Good room service. Will definitely back soon