Companion61771485087
17 de junho de 2024
When we planned our family trip to Turkey, Selectum Family Resort & Spa appeared to be a good budget option, as we were particularly interested in their swim-up rooms in the lake house and the many water slide options for our eight-year-old son. However, upon arrival, we were placed in an aqua room, which is a building with a small pool in front of it, accommodating a maximum of 5-10 people. This was not what we had booked. When we raised this issue with the reception, they simply told us to "take it up with your agency." Feeling frustrated and disappointed, I inquired about the cost to upgrade to the swim-up lake house room we had initially reserved. They informed us that, due to our 17-day stay and the amount we had already paid, it would cost an additional 540 Euros ,so we did pay.Unfortunately, this was only the beginning of our dissatisfaction. The shower cabin in our room leaked severely, turning the bathroom into a small lake. The air conditioning was ineffective, functioning only as a fan. Despite a technician and a maintenance worker attempting to fix the issues, they remained unresolved. The cleanliness of the resort was appalling. The main restaurant was particularly dreadful, characterized by poor hygiene, noise, and unappealing food options. The entire facility was infested with large insects, including grasshoppers and cockroaches, some as large as children's shoes. Main pool area was overcrowded , not enough sunbeds,or a place to swim.Again,dirt is everywhere, the rest of food,icecreams, spilled drinks... Overall, our experience at this resort was extremely disappointing. I hope TripAdvisor will accept the photos I took to document these issues. I strongly advise against wasting your money on this place, as we eagerly await our flight home.
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