Hoshino Resorts Kai Aso

Really far off location. Great place for a silent retreat.

界 阿蘇是今次九州訂了三間溫泉旅館其中也是最後一間入住的帶著興奮心情，入住有點失望😮💨收費是溫泉旅館2倍價錢(8XXX)3人，給我感覺只有大堂保持良好維修、清潔度。 只有12 間是獨立式小屋，步行一段小路到達入住小屋，沿途小路路面非常多雀鳥糞便，有點嘔心😖，酒店也要注意屋內清潔，放水杯枱面不太清潔，洗手間窗積了很多塵，屋內傢俱，戶外私人溫泉有點破舊。 晚餐、早餐值得一讚，職員也很有禮貎。

酒店硬件及溫泉一流，但員工英文較差。

I didn’t had the chance to stay here, but I had an unexpected experience that I would like to share. I arrived to the resort on 22 August, realised I had booked the wrong dates of stay and the resort was fully booked. As it was getting dark for the day, the very kind front desk staff was very emphatic and helpful, and finally made all the necessary arrangements to put me in another Hoshino property in Beppu. I am so impressed by this wonderful experience, that I immediately made another room reservation for my next year’s vacation in April. I couldn’t recall the name of the kind staff who had helped me, but I hope the hotel could retrace and please send my utmost appreciation to her dedication and service.

This hotel offers extremely poor value for the exorbitant cost. The bathroom is dark and cramped. Without natural sunlight, it’s genuinely difficult to see. We mentioned this to the front desk, and they brought up a reading lamp a few hours later. This obviously didn’t really help, because what was needed was more overhead lighting.

星野リゾート界　阿蘇は自然の中に建つ素晴らしいホテルでした。お部屋のアメニティは風呂敷に包まれた歯ブラシや綿棒。クレンジング、化粧水、乳液などは備え付けのものでした。使い心地良かったです。