Ibis Konstanz

Firstly, upon my arrival at the hotel for check-in, I was kept waiting at the reception for more than ten minutes without being attended to. The receptionist on duty appeared to ignore me completely, which was both frustrating and unprofessional. As a guest, I expect to be acknowledged and assisted promptly. Secondly, I was not informed upon my initial check-in that my stay included a complimentary bus ride within Konstanz town. It was only on the second day, during another check-in process, that I was made aware of this benefit. By that time, it was too late for me to take advantage of the free bus rides, as I had checked in late and my plans were already set. The lack of timely information and the poor service at the reception greatly diminished my experience at your hotel. As a paying guest, I believe it is essential to receive courteous and efficient service as well as complete information about the benefits included with my stay. I hope you understand the inconvenience and disappointment this caused me. I would appreciate it if you could take the necessary steps to ensure that future guests do not encounter similar issues. Additionally, I would like to request appropriate compensation for the inconveniences I faced during my stay. Thank you for your attention to this matter. I look forward to your prompt response.

Clean, good staff and good breakfast

Actually, I was disgusted after I arrived to check into my room upon my arrival at the lobby. I checked the requirements of the Hotel on the TRIP.com Website before booking my room regarding any Covid restrictions. All that was required was the 3Gs. Vaccinated / Recovered from Covid and lastly a Quick test (24 hour) to stay at the hotel. But, now get a load of this, when I got there (around 3:00pm), I required a PCR test which cost 79 Euros and the results would not be available until 24 hours later. That is a great help for my 1 night stay and on top of that I had booked 2x rooms and the money could not be refunded from TRIP.com Totally disgusting. Even the staff at the check in counter was very very unfriendly and left me out in the cold. So disappointing. So what more can I say. So I went to Constance on the Swiss side and they required nothing to check into their hotels. Go figure that one out. I am German and my own Country so awful

일찍 체크인이 불가했지만 체크인 후 방에 들어선 순간 호수뷰가 모든 불편을 해소 시켜주었습니다

Das Zimmer super sauber und groß genug. Das Badezimmer war auch super. Direkt vor dem Hotel gibt es eine Bushaltestelle, also sehr praktisch gewesen.

Hotel situé face au lac , bon hôtel

Отель нас приятно удивил, вежливый персонал, всё чисто, и не находится далеко от центра, вкусный завтрак, так что, всё идеально.

Alles o.k Parken 13 Euro pro Tag

Ottimo hotel molto pulito